Full-Time | Geelong Office | Velocity Solar
$60,000 + Super (based on experience)
Are you someone who enjoys untangling problems, helping people and seeing things through to completion?
At Velocity Solar, we're looking for an organised and proactive administration personnel to become the key point of contact for our customers after installation.
You'll coordinate maintenance, warranties and after sales support while working closely with our electricians and administration team to deliver an outstanding customer experience.
If you're someone who enjoys solving problems, communicating with people and taking ownership until the job is done, we'd love to hear from you.
Your day will include
Customer support via phone and email
Administration and data entry with a high level of accuracy
Supporting customers after their solar installation
Coordinating maintenance and warranty work
Troubleshooting customer enquiries and finding practical solutions
Managing grid connection applications and liaising with electricity distributors, including Powercor, to ensure timely completion
Updating customers throughout the service process
Reviewing solar system performance and working with our electricians to identify and resolve customer concerns
Ensuring installations are fully completed, compliant and all documentation has been finalised
Managing escalated customer concerns with empathy, professionalism and a focus on resolution




This role is based full time in our Geelong office and reports directly to the Admin Team Leader.
What We're Looking For
You don't need solar experience.
We'll provide comprehensive training on our products, systems and processes. What we can't teach is a genuine desire to help customers and solve problems.
What you do need is:
Strong work ethic and pride in doing things properly
You enjoy finding solutions rather than focusing on problems
You're naturally organised and can manage multiple priorities
You take ownership and follow tasks through to completion without needing to be chased
You communicate confidently and professionally, even during difficult conversations
You like understanding how things work and enjoy learning technical products
High attention to detail and accuracy
Reliable, dependable, and accountable
You remain calm under pressure
You enjoy working as part of a close knit team
Why Join Velocity Solar?
Owned and operated Geelong business
Supportive team environment
Long term secure employment
Ongoing product and technical training
Opportunity to develop your career in the renewable energy industry
Office in Moolap
Monday to Friday role
At Velocity Solar, our reputation has been built on honest advice, quality workmanship and exceptional customer service. This role is a key part of delivering on that promise long after the installation is complete.
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📌 Customer Service & Administration (Geelong)
🏢 Velocity Solar
📍 Geelong