St George Community Housing – Liverpool NSW
At SGCH, we believe everyone belongs.This is why our purpose,'to create belonging'drives our commitment tobuild a team wherediversity, inclusion andconnectionare at theheartof what we do.
As a leadingnot-for-profitcommunity housing provider supporting over 12,000 customers across 7,000 homes in NSW and VIC, wecontinue toinvestin our people, our homes, and our communities. Guided by ourvalues–We Care, We Create, We Connect –we'vebuilt an inclusiveworkplaceby caring for one another,creatingand sharingnew ideas, and connecting authenticallyeveryday,whereeveryonehas the opportunity togrow and thrive.
We are committed tofostering an inclusive environment andbuilding a team that reflects the diversity of the communities weconnect with. We welcome applicants from all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, LGBTQIA+ individuals, and people of all ages and life experiences.If this role excites you butyou'renot sure you tick every box, we still encourage you to apply.Your passion and potential matter.
Join us in creating sustainable, connected communities whereeveryone feelsa sense of belonging andareempowered to thrive.
What we offer
Competitivepackage–35-hour work weekwith competitive, above Award payand 17%annual leave loading.
NFP salary packaging–Up to $15,900 tax-free, plus $2,500 for meals, entertainment and accommodation, and Novated leasing providing both convenience and savings
High-growth environment–Realopportunities to grow your careerwithafocus oninternal promotions,inhouse learning and developmentandstudyassistancesupport
Health and wellbeingbenefits-Corporate discounts with Flarefor everyday savings,



Reward and Recognition program,access to a free 24/7Employee Assistance Program(EAP)for you and your family
Paid Parental Leave–12 weeks paid parental leaveand3 daysbonusannualleave
Agile and innovative work practices–Hybrid work arrangements including work from home options, and modern,well-locatedoffices close to public transport
About the role and about you
As a
Customer Care Hub Consultant
, you'll be at the heart of Customer Care, handles inbound calls through the call centre interface, including addressing enquiries related to repairs, maintenance, tenancy matters, and general customer service request.
To succeed in this role, you will have experience in a customer service, excellent written and communication skills and capacity to negotiate by telephone with range of stakeholders and provide a professional and high-quality experience for our customers.
This is a contract role to August ****, based at ourLiverpooloffice and requires travel to other SGCH office locationsasrequired.
Duties
Provide responsive and respectful customer-centric services including ensuring all calls are handled professionally, and customers are informed of available services.
Address tenancy-related enquiries promptly, supporting effective tenancy management, early intervention strategies and demonstrate throughout knowledge of SGCH products and services.
Efficiently manage call logs and records, ensuring accurate, timely documentation of customer interactions,



and collaborate with internal and external stakeholders to resolve complex enquiries and request.
Promote a safe and healthy work environment by consistently following safety protocols, fostering a positive safety culture, and reporting hazards and incidents.
The recruitment process may include interviews and relevant skills or behavioural assessmentswithselectionbased ondemonstratedmerit against the roles criteria. Appointment is subject to standard pre-employment checks, such asworking rights, employmentreferencesfrompreviousmanagers, a National Police Check, and a health assessment.
Pleasenotewe mayestablisha Talent Pool from this process.
If accessibility and adjustments are needed to apply for this role comfortably, just let us know. Your privacy and dignity are always respected. Please reach out ******
Experience delivering customer service in a busy and demanding workplace, with ability to handle a high volume of customer interactions effectively.
Strong written and communication skills, with excellent interpersonal abilities and the capacity to negotiate by telephone with a broad range of stakeholders.
Experience in organisational and time management skills, self- motivation with a learning mindset, and ability to work autonomously, with a good understanding of Workplace Health and Safety risks.
Ability to work with a business acumen and ability to manage competing priorities, deadlines and multiple stakeholders, continuously improve and deliver the best outcome for the business and customers of diverse backgrounds and vulnerability.
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📌 Customer Care Hub Consultant - Contract (Sydney)
🏢 SGCH
📍 Sydney