Children First | Blacktown Area and Surrounding, Western Sydney | Full-time
Children First is looking for a highly organised, people-focused administrator to be the support behind our Outside School Hours Care services. This role suits someone who loves good systems, knows their way around CCS, and gets real satisfaction from making things run smoothly for families and educators.
About the role
Our OOSH services provide before school care, after school care and vacation care across multiple sites. Enrolments change often and bookings move fast. As Service Support Administrator, you'll keep the administration behind all of it accurate and on time, from a family's first enquiry through to enrolment, billing and re-enrolment. You'll also provide administrative support to our services and centres.
What you'll be doing
Families and enrolments
Managing family enquiries, waitlists, bookings, tours and orientations across OOSH services
Processing enrolments and checking documentation, including medical action plans, immunisation records, court orders and CCS details
Confirming enrolments once paperwork is complete and bonds are paid, and letting services know about new children and their medical needs
Helping families complete enrolment forms, including families with English as a second language or technical difficulties
Running annual re-enrolment and managing vacation care bookings
Managing capacity
Handling parent concerns at the first level and escalating where needed
Fees and CCS
Processing fees, bonds and payments, and making sure accounts are billed in advance
Following up overdue accounts and setting up payment plans




Resolving CCS enquiries and attendance or session report discrepancies
Submitting weekly support claims, and assisting accounts
Communications and systems
Keeping OWNA (our CMS system) accurate and helping educators use it confidently
Creating newsletters, vacation care programs and signage in Canva
Posting family updates and managing social media posts
Preparing occupancy and trend reports
Service support
Ordering supplies
Supporting services with vacation care preparation and recent service set-up
Moving between our services as needed
What we're looking for
Administration experience, ideally in education and care or children's services
Sound knowledge of CCS and Family Assistance Law
Strong skills in OWNA or a similar childcare management system, Microsoft Word, Outlook, and Canva preferred.
Excellent customer service, including supporting families who speak English as a second language
High attention to detail and the ability to juggle priorities across several services
A current Working With Children Check (paid) and National Police Check, or willing to obtain
First Aid, CPR, Asthma and Anaphylaxis training, or willingness to obtain
Desirable: OOSH or vacation care experience, Responsible Person experience, driver's licence and own vehicle
Why join Children First?
Not-for-profit salary packaging, so more of your pay goes back to you
A close-knit, supportive team that genuinely has your back
Room to grow, with big plans for our OOSH Services
A not-for-profit making a real difference for families in Western Sydney
An organisation committed to child safety, inclusion and quality care
#J-*****-Ljbffr

📌 Service Support Administrator (Oosh) (Sydney)
🏢 Growing Potential
📍 Sydney