The role: Store Manager
The roster: Full-Time (38 hours per week), on Tuesday-Saturday
The location: RATIONALE Pacific Fair
You will deliver luxury end-to-end client retail experiences
You will drive the people leadership and development of your store team
You will lead a positive, high-performing team culture
You will lead sales initiatives to drive commercial success, meeting store KPIs
You will deliver sales reporting to your retail leadership team
You will manage the rostering and smart booking scheduling of your store and its services
You will oversee and manage store operations and administration tasks
You will be empowered with an education onboarding program and ongoing training
You will provide informative skin analysis and tailored skincare product plans to your clients
You will perform RATIONALE's world-class luxury facial treatments, with use of non-invasive modalities and massage techniques
LUMINOUS ADVANTAGES
At RATIONALE, our employees are at the heart of every decision we make, and we love to reward and recognise each employee's contributions.
ABOUT YOU
A qualification in beauty, skin, or dermal therapy
Experience delivering excellent client service in a retail, luxury, spa or clinic environment, in a similar role
Experience in leading high-performing teams, and supporting individual performance and development goals




Experience in leading and driving sales results and commercial success
Experience in implementing operational excellence and administrative processes
Passion for skincare, building client rapport and relationships, and delivering on client skin goals
Excellent interpersonal skills, proactive time management and organisational skills
Openness to ongoing education and team collaboration within a positive team culture
ABOUT US
At RATIONALE, we bring science to luxury skincare. From our 14,000 sqm Global Headquarters in Kyneton, Victoria, we pioneer Skin Identical formulations and transformative treatments—trusted by dermatologists, surgeons, and beauty editors alike.
Guided by our values of guardianship, integrity, teamwork, agility, positivity, initiative, and accountability—we are dedicated to advancing skin health, redefining client care through our Six Pillars of Skin Health.
To explore the luminous world of RATIONALE, visit our Careers Hub -
Your application will include the following questions:
Which of the following statements best describes your right to work in Australia?
How many years' experience do you have as a store manager?
Do you have professional experience providing facial treatments?
Have you completed a qualification in beauty therapy?
What's your expected annual base salary?
What can I earn as a Retail Store Manager
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📌 Store Manager (Gold Coast)
🏢 Rationale Skincare
📍 Gold Coast