Exciting opportunity to join a fast-paced team as a Client Services Officer in AccessCare
Support clients to live independently through effective roster management and excellent service
1 x Full time permanent and casual positions available
$76,383 - $81,228 per annum (dependent on experience) plus superannuation
Location: Mentone
About the team
AccessCare is the City of Kingston's home care service, which supports people who are older, have disabilities or who are carers. Our Home Support team helps people to remain living in their own homes by assisting them with a range of care services, including cleaning, personal care, meal preparation and shopping.
About this opportunity:
AccessCare requires a rostering officer (Client Services Officer) to work as part of a team to organise and deliver direct care services to clients within their homes and the community. We have multiple permanent full time and casual positions available, based in our Mentone office.
Reporting to an Area Coordinator, your role is to:
Roster home support services for clients
Respond to a high volume of telephone enquiries, showing the highest level of customer service to clients
Manage the client database to ensure information is accurately recorded and up-to-date; and
Quickly problem solve any last-minute changes to rosters due to labour shortages.
This role is integral to the delivery of in-home services to elderly people and people living with a disability. You will use your initiative and lateral thinking to problem solve, your interpersonal skills to effectively communicate with clients and other departments and your sound judgement to successfully multi-task throughout the day
Your Skills and Experience
You have a clear communication style with a calm, professional phone manner and a passion for helping vulnerable community members.
To be successful in this role,



you will ideally also have:
a proven ability to juggle multiple tasks and work under pressure; and
experience working with a client database such as Carelink+
office skills including database and Microsoft suite
Experience in customer service and working in a community service environment with a background in rostering large teams is preferred.
The right candidate will be able to demonstrate the City of Kingston's values of
We
make a difference
We
show care and respect
We
take pride in our work
We
are better together
Don't meet every single requirement for this role? At Kingston Council, we recognise that different experiences make for excellent community outcomes. If you are excited about this role, but your experience doesn't perfectly align to the criteria we encourage you to submit your application.
To be considered for this role, applicants must have the legal right to work in Australia.
For any reasonable adjustments or access needs during the application or interview process, please contact the Hiring Manager or email us at
Enquiries
For any enquiries about the position, please contact Kirby Marks Home Support Coordinator, on ************.
About Kingston
Kingston Council's collective focus is on delivering exceptional service that achieves our vision and meets community expectations.
We are an inclusive, resilient community with a thriving economy, where we all share a safe, sustainable environment.



The City of Kingston is south-east of Melbourne and is approximately 20km from Melbourne's CBD. We employ over 1,600 people in a diverse range of roles including engineering, customer service, administration, finance, family, youth and children's services, sport and recreation, health, parks and gardens, planning, arts and management.
Benefits of Working at Kingston
At Kingston Council, we believe in fostering an inclusive workplace where everyone feels valued. We support diversity and encourage applications from persons of all backgrounds. Here are some reasons why you might love working with us:
Yearly annual leave loading payment of 17.5% of base salary (excludes casual staff, sessional staff and Senior Officers)
Learning and development opportunities through professional development programs
Access to accrued day off every four weeks (Full time employees only)
Salary Packaging
Purchase leave options
Career development opportunities,
Study/development assistance
Discounted gym memberships
16 weeks paid parental leave for both primary and partner carers
Employee Assistance Programs (EAP)
Social club events
Close to Public transport
Free Onsite parking
For further information visit our website Join our team - City of Kingston
Kingston City Council is an equal opportunity employer, committed to reconciliation and being a child safe organisation.
We are dedicated to attracting, retaining, and developing people of all genders, ethnicities, sexual orientations, abilities, and ages.
Applications are encouraged from all sectors of the community, and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community. We support adjustments throughout the recruitment and selection process, as well as during employment.
#J-*****-Ljbffr

📌 Client Services Officer (Melbourne)
🏢 City of Kingston Careers
📍 Melbourne