Zarraffa's Coffee is an award-winning business that is proudly 100% Australian owned and operated, with a mission to create a perfect cup of coffee, every time. Pouring specialty coffee in over 80 stores across Queensland, Victoria, South Australia, New South Wales, and Western Australia in a mix of drive thru' s and stores, we offer convenience and accessibility to all coffee-lovers.
About the role
The successful candidates will be a keen problem solver who thrives in a busy working environment, enjoys working as part of a team and is open to learning new skills.
Providing Level 1/2 remote support via phone, email, and remote access to retail stores.
Providing Level 1/2 support to our corporate office employees.
Responding to our client's initial request and resolving issues within a suitable timeframe and escalating when necessary.
Documenting all support activities, including incidents, solutions, procedures, and processes.
Monitoring system performance and conducting routine maintenance tasks when required.
Installing, configuring, and maintaining computer systems, and software applications.
Out of hours support is required on a rotating roster basis.
Some travel may be required.
Skills and Attributes of the ideal candidate




Knowledge of Microsoft operating environments
POS and EFTPOS support knowledge advantageous
Knowledge of MS office products Office 365
Knowledge or previous support in Azure environmentsadvantageous
Knowledge of using remote support tools such as TeamViewer & RDP
Customer Service experience will be beneficial
The perks:
Lots of free Zarraffa's coffee!
Opportunities for career development and growth
An Employee Assistance Program
Modern facility and workspace
Zarraffa's Coffee was founded in **** by Kenton and Rachel Campbell. The company is proudly 100% Australian owned with its head office based on the Gold Coast.
Zarraffa's (pronounced Za-raff-as) comes from the Arabic word 'Zarafa' which means 'Giraffe' and the Masai Giraffe typically inhabits the savannahs of Kenya and Ethiopia, the origin of coffee.
From a single store in Southport on the Gold Coast, the Zarraffa's Coffee business has evolved into an award-winning enterprise, now serving customers in close to 90 locations across Queensland, Victoria, South Australia, Western Australia and Recent South Wales.
What can I earn as an IT Support Officer
#J-*****-Ljbffr

📌 It Support Officer (Queensland)
🏢 Zarraffa's Management
📍 Queensland