Are you an organised, customer-focused skilled who enjoys solving problems and working in a fast-paced environment?
GMK Logistics is a trusted provider of transport and logistics solutions, delivering reliable freight services across Australia. We are seeking a motivated and energetic Transport & Customer Service Officer to join our Sydney team.
This role is ideal for someone who enjoys building relationships with customers, coordinating freight movements, and working as part of a team to deliver exceptional service outcomes.
What's on Offer
Rotating shifts:
9:00am to 5:00pm
12:00pm to 8:00pm
15% shift allowance on eligible afternoon shifts
A supportive and collaborative team environment
Ongoing training and development opportunities
A stable role within a growing Australian logistics business
About the Role
As a Transport & Customer Service Officer, you will be the link between our customers, carriers, depots, and operational teams, helping ensure freight is delivered efficiently and customers receive timely and accurate information.
Key responsibilities include:
Coordinating daily transport operations
Completing linehaul manifesting accurately and efficiently
Tracking freight movements and providing proactive customer updates
Investigating and resolving freight discrepancies, delays and service enquiries
Managing transport bookings and maintaining accurate system records
Liaising with carriers,



depots and on forwarders to ensure service commitments are achieved
Assisting customers with freight, pricing, and operational enquiries
Supporting the wider transport and 3PL operations teams as required
Contributing to a positive customer experience through professional and timely communication
About You
To be successful in this role, you will be organised, detail-oriented and customer focused, with the ability to remain calm under pressure and manage competing priorities.
You will bring:
Previous experience in transport, logistics, freight, or customer service
Robust written and verbal communication skills
Excellent organisational and time-management skills
Intermediate Microsoft Office skills, including Outlook, Excel, Word and PowerPoint
Strong problem-solving abilities and attention to detail
A positive attitude and willingness to learn
The ability to work both independently and as part of a team
Experience using JAIX Transport Management System (TMS)
Why Join GMK Logistics?
At GMK Logistics, our people are central to our success. We pride ourselves on delivering exceptional service to our customers while maintaining a supportive and respectful workplace culture. We recognise initiative, value teamwork, and provide opportunities for our employees to develop and grow within the business.
Australian residents with unrestricted working rights
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📌 Customer Service Officer (Sydney)
🏢 GMK Logistics
📍 Sydney