Customer Success Manager (Public Sector) - Tech / SaaS
Full-time
The sky's not the limit atNearmap.
Property intelligence is reshaping how the world understands the built environment, andNearmapis driving that. We put powerful aerial imagery, AI-driven analytics, and geospatial tools into the hands of the people who plan, build, insure, and govern the places we all live and work. Our technology turns property uncertainty into decisive action, and our culture brings out the best in the people who build it. We move fast, we careabout craft, andwe'reproud of whatwe'rebuilding. Ifyou'reenergised by turning hard problems into real-world impact,we'dlove to meet you.
Reporting to the Director of Customer Success, you willbe responsible formanaging
Government Accounts
(State and LAC) in mid-market and enterprise portfolio of accounts, understanding customer needs, and delivering comprehensive engagement to foster strong relationships and measurable business outcomes. You will serve as a trusted advisor, ensuringhigh levelsof customer satisfaction and loyaltywhile driving customer retention and growth.
You will oversee a large portfolio,identifyingchurn risks and growth opportunities at scale, engaging with key customer contacts, managing the customer lifecycle from onboarding to renewal, and collaborating with the sales team to expand accounts. You will develop deepexpertiseinNearmap'sproducts and services, using this knowledge to support and guide customers in maximising the value of their investment in our solutions.
Key Responsibilities
Provideproactive customer service and support to drive customer satisfaction.
Manage subscription renewals for a large portfolio, ensuring a smooth and efficient process.
Maintain up-to-date account intelligence in Salesforce andleveragecustomer data to inform engagement strategies.
Collaborate with the Customer Experience team to develop scalable approaches for managing a large portfolio using customer experience and marketing automation techniques.
Serve as a trusted advisor to customers, guiding them throughonboarding, product adoption, retention, and growth initiatives tooptimizecustomer lifetime value.
Identifychurn risks and implement proactive measures to address them, ensuringhigh levelsof retention.




Collaborate cross-functionally to resolve customer issues and support growth opportunities.
Partner with Sales teams toidentifyand develop upsell opportunities.
Actively nurture customer advocacy, encouraging customers to promoteNearmapboth internally and externally.
Proven ability to map customer business processes to product capabilities.
Demonstrated success in developing and executing customer-centric strategies to maximize value from technology solutions.
Experience managing multiple account engagements and handling escalations in collaboration with Sales and Support teams.
Requirements:
Recent experience managing accounts in the public sector (Preferably State / LAC)
Experience owning the end to end renewals cycle
Experience managing a large book of business - more than 50 accounts
Excellent negotiation and decision-making skills, with a data-driven approach to prioritisation.
Ability toidentifyand act on growth opportunities.
Proficiencyin Salesforce and Microsoft Office tools.
Exceptional program management skills, combining creative problem-solving, business acumen, and analytical aptitude.
Strong interpersonal and communication skills, with the ability to engage and build relationshipswith executive stakeholders.
Ability to work independently, take initiative, and thrive in a fast-paced workplace.
Cultural awareness and appreciation for diversity in professionalsettings
Ways of working
This role is based either in our Sydney office in a hybrid capacity, or we are also open to a remote employee based in the Australian East Coast with some anchor days in our Sydney office.
Some of our perks
Nearmaptakesa holistic approachto our employees' emotional, physical, and financial wellness. Some of our current benefits include:
Quarterly wellbeing day off, fouradditionaldays off annually for your 'YOU' Days




Wellbeing and technology allowance
Hybrid flexibility for this role
Nearmapsubscription (of course!)
Stocked kitchen with access to all the snacks you need
In-office lunch every Tuesday and Thursday at our Sydney CBD office
Showers available for anyone cycling to work or lunchtime gym-goers!
Working atNearmap
We move fast, we care about craft, andwe'reproud of whatwe'rebuilding. Ifyou'reenergised by turning strategy into pipeline and building real relationships with sales,we'dlove to meet you.
If you can see yourself working atNearmapand feel you have the right level of experience, we invite you to get in touch.
Thanks, but we got this!Nearmapdoes not accept unsolicited resumes from recruitment agencies and search firms. Please do not email or send unsolicited resumes to anyNearmapemployee, location, or address.Nearmapis not responsible for any fees related to unsolicited resumes.
Some of our benefits:
Nearmap takes a holistic approach to our employees' emotional, physical and financial wellness. Some of our current benefits include:
Quarterly wellbeing day off - Four additional days off annually for your 'YOU' Days
Wellbeing and technology allowance
Hybrid flexibility for this role
Nearmap subscription (of course!)
Stocked kitchen with access to all the snacks you need
In-office lunch every Tuesday and Thursday at our Sydney CBD office
Showers available for anyone cycling to work or lunchtime gym-goers!
Why you'll love working at Nearmap:
We move fast and work smart; often wearing multiple hats. We're proud of our inclusive, supportive culture, and maintain a safe environment where everyone feels a sense of belonging and can be themselves.
Thanks, but we got this! Nearmap does not accept unsolicited resumes from recruitment agencies and search firms. Please do not email or send unsolicited resumes to any Nearmap employee, location or address. Nearmap is not responsible for any fees related to unsolicited resumes.
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📌 Customer Success Manager (Public Sector) - Tech / Saas (Melbourne)
🏢 SmartRecruiters
📍 Melbourne