Be passionate. Be progressive. Hawkesbury CityCouncil.
PermanentFull-Time
9 Day Fortnight
Hawkesbury CityCouncil is the largest local government area in metropolitan NSW covering 2,800square kilometres, incorporating both urban and rural communities. We are committed to working together todeliver outcomes for the community through innovation and best practice.
Hawkesbury City Council strives to be an inclusive workplacefor all people. We welcome and encourage applications from all ages andgenders, Aboriginal and Torres Strait Islander peoples, people from culturallydiverse backgrounds, the LGBTIQ+ community, veterans and people withdisabilities.
The Role
Reporting to the Customer ExperienceCoordinator and based in Windsor, this position is the face of Council andplays a critical role in shaping first impressions and delivering a qualitycustomer service experience.
TheCustomer Experience team is a high preforming team that provides frontlinesupport by handling internal and external customer enquiries over the phone, inperson or via email. This role includes call centre, administrative support,record keeping and accounting
About You
You will be a highly motivated individual who hasexcellent communication and interpersonal skills. You enjoy a fast-pacedenvironment, are results orientated, have a high attention to detail and theability to de-escalate situations.



You will be adept at building andmaintaining cooperative relationships and will have a demonstrated backgroundin a Customer Service Centre environment
Tertiary qualifications in Business Administration and Customer Service or extensive Customer Service experience
Minimum 2 years of Customer Service Call Centreexperience
Touch typing data entry experience with high accuracy
Demonstrated Office Administration experience
Demonstrated experience cashiering, including endof day reconciliations and EFTPOS transactions.
Proven time management abilities to achieve completion of assigned tasks
Ability to handle and de-escalate customer complaints effectively and efficiently.
Excellent interpersonal skills dealing with internal and external customers.
Demonstrated competence interacting andworking with stakeholders at all levels to deliver outcomes
Working with Children Check (WWCC)
The right to live and work in Australia
Successful applicants will be required to undergo background (police) checks and medical declaration
The Rewards
An attractivesalary will be offered to the successful applicant commensurate withqualification, skills, and experience.
Greatworking environment
FortnightlyRostered Day Off
Healthand Wellbeing Program
LongService Leave after 5 years
Trainingand Development Opportunities
EmployeeReward and Recognition program
SocialClub - BBQs, Christmas parties, raffles and activities
EmployeeAssistance Program for employees and their family
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📌 Customer Experience Officer (Sydney)
🏢 Hawkesbury City Council
📍 Sydney