About the Venue:
Crowne Plaza Surfers Paradise is ideally located between the Surfers Paradise entertainment strip and the dining precinct of Broadbeach. With 269 spacious rooms and suites, sweeping ocean views, a choice of restaurants and bars, resort-style facilities and versatile event spaces, the hotel is a popular destination for both leisure and business travellers.
As a premium hotel on the Gold Coast, we pride ourselves on delivering exceptional service, beautifully appointed rooms and a warm, welcoming guest experience. Join a professional and friendly team in a fast-paced environment where every interaction helps shape the guest journey, from the moment a booking is made through to arrival.
About the Role:
We are seeking a detail-oriented and customer-focused Reservations Agent to join our Front Office & Reservations team on a full-time basis.
Reporting to the Assistant Front Office Manager and Reservations Manager, you will be responsible for managing room reservations, responding to guest enquiries, maximising occupancy and revenue, and ensuring every guest receives a professional and welcoming first impression of Crowne Plaza Surfers Paradise.
This is a great opportunity for someone with previous reservations or front office experience in a 4-star or 5-star hotel setting who enjoys working in a guest-focused, high-volume setting.
The position is full-time and paid by the hour, meaning you are paid for every hour worked, including applicable penalty rates.
The role will also require flexibility to work weekends and public holidays, with the remuneration package reflecting these requirements.
Key Responsibilities:
Manage room reservations via phone, email, online channels and third-party booking systems
Provide accurate and engaging information about rooms, rates, packages,



facilities and hotel services
Identify opportunities to upsell room types, upgrades and promotions to maximise revenue
Maintain accurate guest and reservation information within the hotel reservations system
Communicate effectively with Front Office, Revenue, Sales and Housekeeping teams to ensure a seamless guest experience
Assist with group bookings, room allotments and corporate accounts
Handle guest enquiries and reservation requests professionally and efficiently
Manage changes, cancellations and special requests accurately
Support the Reservations Manager and Assistant Front Office Manager with daily reservations operations
Ensure all reservations, payment procedures, policies and brand standards are consistently followed
Contribute to achieving occupancy, revenue and guest satisfaction targets
About You:
Previous experience as a
Reservations Agent or Front Office Agent in a 4-star or 5-star hotel is required
Previous experience working with hotel reservations systems such as
Opera, OnQ, RMS or similar
Strong written and verbal communication skills
Exceptional attention to detail and accuracy
Confident handling a high volume of enquiries while maintaining a professional and friendly approach
Strong organisational and time management skills
Commercially minded with an understanding of upselling and revenue opportunities
A genuine passion for hospitality and creating positive guest experiences
Professional,



reliable and comfortable working as part of a busy hotel team
Flexible availability to work weekends and public holidays
Full Australian working rights required
Full-time employment with hourly pay
Paid for every hour worked, including applicable penalty rates
Work with a globally recognised hotel brand on the Gold Coast
Staff discounts on accommodation, dining and partner hotel offerings
Training and mentoring from experienced hospitality leaders
Career development and progression opportunities within the hotel and wider Oscars Group
Opportunities for cross-department exposure across Front Office, Reservations, Sales and Revenue
Supportive and collaborative team culture
Opportunities to build your career within
45+ Oscars Group venues
About Us:
Crowne Plaza Surfers Paradise is proudly part of Oscars Group, one of Australia's largest privately owned hospitality groups. With over 45 venues across NSW, VIC, QLD and SA, Oscars Group is known for its supportive team culture, strong career development pathways and commitment to delivering premium hospitality experiences across hotels, pubs, gaming, restaurants and event venues.
The hotel also operates under the IHG Hotels & Resorts umbrella, a global hospitality leader with more than 6,000 hotels in over 100 countries. As part of IHG, you'll be joining a worldwide network that encourages personal growth, celebrates success and provides opportunities to build your hospitality career locally and internationally.
If you're passionate about creating exceptional guest experiences, enjoy the pace of hotel reservations and want to grow your career with a respected global brand and an expanding Australian hospitality group,
#J-*****-Ljbffr

📌 Reservation Agent (Gold Coast)
🏢 Oscars Group
📍 Gold Coast