Love the outdoors or fitness? Turn your passion into your career.
We are looking to recruit a
Product Support Specialist
for our client in
Marsden Park
, an cutting-edge consumer electronics organisation developing products that combine technology, performance, fitness and the outdoor lifestyle.
We're looking for someone with a genuine passion for either the
Outdoor or Fitness category
, who enjoys technology and loves helping people get the most from their products.
Whether you're an
Outdoor Specialist
who loves hiking, camping, cycling and adventure, or a
Fitness Category Specialist
with a passion for running, training, gym and performance, this could be a great opportunity to turn your interests into a career.
About the Role
This role is focused on providing after-sales product support to customers who have already purchased and use the company's products.
You'll be helping customers get the most from their products, whether that's answering questions, assisting with setup, troubleshooting an issue or explaining features and functionality.
Your responsibilities will include:
Providing friendly and knowledgeable after-sales product support
Responding to customer enquiries via phone, email and other support channels
Assisting customers with product setup, functionality and troubleshooting




Guiding customers through features, settings and technical solutions
Investigating product issues and identifying practical solutions
Managing warranty and product-related enquiries where required
Escalating more complex technical issues to the appropriate teams
Following up with customers to ensure their issues are resolved
Developing a robust understanding of the product range and keeping up to date with new products, features and technology
Sharing customer feedback and identifying common product or support issues
About You
We're looking for someone who
genuinely understands and enjoys either the Outdoor or Fitness category
and is excited by technology.
You could be:
An Outdoor Specialist
with a passion for hiking, camping, cycling, travelling, 4WD, adventure or exploring the outdoors.
A Fitness Category Specialist
with a passion for running, gym, training, health, sport, fitness technology or performance.
You'll ideally have:
Strong knowledge and passion for the
Outdoor or Fitness category
An interest in consumer electronics, technology and connected products
Excellent customer service and communication skills
Strong problem-solving and troubleshooting abilities...
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📌 Inbound Customer Support - Global Electronics Organisation - Marsden Park (Sydney)
🏢 ActiveRecruitment
📍 Sydney