Looking for flexible, meaningful work where you can genuinely make a difference in someone's experience of living and working in Australia?
We're looking for a Casual Liaison Officer based locally in Innisfail to support workers participating in the Pacific Australia Labour Mobility Scheme (PALMS).
You'll be a trusted local point of contact for workers from Pacific Island nations – helping them feel protected, supported and connected while they're away from home.
Importantly, this role provides emergency and time-sensitive support when required. For this reason, we're looking for someone who lives within approximately 20 minutes of Innisfail and can respond locally when needed.
About the Role
This is a hands-on, people-first role where no two days look quite the same.
One day you may be helping a worker attend a medical appointment, another you're conducting an accommodation check, welcoming new arrivals, helping resolve a practical issue or simply checking in to make sure everyone is doing okay.
It's a casual position, so hours will vary according to worker and operational needs. It also requires some flexibility outside standard business hours for worker arrivals, emergencies and other time-sensitive support.
What You'll Be Doing
Building trusted relationships with PALMS workers
Providing practical, pastoral and wellbeing support
Assisting with medical appointments, accommodation and transport
Supporting workplace matters and worker advocacy
Helping workers connect with their local community
Assisting with worker arrivals, inductions and departures
Conducting regular worker check-ins and accommodation inspections




Responding to occasional after-hours or emergency support needs
Liaising with MADEC, host employers and community services
Supporting worker health, safety and wellbeing
About You
We're looking for someone who is approachable, dependable and genuinely enjoys helping people.
You'll ideally bring:
Experience working with culturally and linguistically diverse communities
Strong knowledge of Innisfail and the local community
Empathy, patience and the ability to build trust
Excellent communication and practical problem-solving skills
Confidence working independently and using initiative
Good organisation and the ability to manage changing priorities
Intermediate computer skills, including Microsoft Office and email
Experience in community services, healthcare, disability or aged care, education, employment services, multicultural support or another people-focused environment would be highly regarded.
The Important Bits
You must live within approximately 20 minutes of Innisfail due to emergency response requirements
This is a casual position, with hours varying according to operational needs
Availability outside standard business hours will occasionally be required
A current driver's licence is essential
National Police Check required(or willingness to obtain)
Why Join MADEC?
You'll have the opportunity to do flexible work that also has genuine purpose – building relationships, supporting people and becoming a trusted part of their experience living and working in Australia.
If you're local to Innisfail, community-minded and looking for casual work where your contribution genuinely matters, we'd love to hear from you.
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📌 Regional Liaison Officer - Innisfail, Qld | Casual
🏢 Madec Australia
📍 Innisfail