Standard8 Advisory is looking for a confident and capable Customer Relationship Manager to join our team in Toowong. This is a collections and account management role where you will manage your own portfolio of accounts, speak directly with customers about outstanding balances and work with them to find practical repayment solutions. Good collections isn't just about making calls. It requires knowing when to negotiate, when to listen, when to be firm and how to keep a conversation moving towards an outcome.
Key responsibilities
Managing your own portfolio of customer accounts
Contacting customers by phone, email and SMS regarding outstanding accounts
Negotiating payment arrangements and other suitable repayment solutions
Following up missed payments and re-engaging customers
Understanding customers' financial circumstances and identifying realistic solutions
Managing hardship matters and escalating disputes or complaints when appropriate
Maintaining accurate account notes and documentation
Using investigative and skip-tracing tools to locate customers where required
Working towards transparent individual and team performance targets
Following relevant legislation, regulatory guidelines and company procedures
About you
Previous experience in debt collection, credit control, financial services or a similar account management role would be highly regarded
Confident and natural on the phone
Confident with technology and comfortable learning new systems, software and AI-powered tools




Can build rapport with a wide range of people
Comfortable asking for payment and having difficult conversations
Can negotiate firmly while remaining professional and respectful
Good judgement and can adapt approach to different circumstances
Organised and capable of managing a busy portfolio independently
Keeps clear and accurate records
Motivated by achieving results and earning performance bonuses
Uncapped performance-based bonuses
Ongoing training and support
Clear KPIs and performance expectations
Career progression opportunities
Supportive, close-knit team environment
Toowong office location within walking distance of public transport, cafés and shops
About us
Standard8 Advisory is an Australian debt collection firm based in Brisbane, working primarily within the financial services sector. We specialise in managing overdue accounts and working with customers to find practical and sustainable repayment solutions. We combine experienced people with cutting-edge AI and automation technology to make collections smarter, more productive and more effective. Our technology supports our team with account management, customer engagement and day-to-day workflows, allowing our people to focus on the conversations and decisions where human judgement matters most. We're a growing business that is continually looking for better ways to work, and we're looking for people who want to grow with us.
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📌 Customer Relationship Manager (Brisbane)
🏢 STANDARD8 ADVISORY
📍 Brisbane