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Employment Fill Type: Permanent (Ongoing)
Location: Parramatta, NSW, AU, ****
Senior Service Designer
NSW Department of Education, we educate and inspire lifelong learners – from early childhood, through schooling to vocational education and training.
Ongoing
Location: Parramatta
Salary: Clerk grade 9/10, $133,348 to $ 146,945 + Super+ accrued leaves
About the role
The
Senior Service Designer
will play akey role inunderstanding, designing and improvingcomplex services andsystems within theearly childhood educationandcare sector. Therole will workacross multidisciplinaryteams and witha diverse rangeof stakeholders toidentify systemic challenges, uncover opportunitiesfor improvement, andtranslate complex researchandservice insights intopractical, evidence-basedsolutions.
The role willalsohelp strengthen designcapability across theorganisation by demonstratingand role-modellinghuman-centred designpractices, coachingcolleagues and enablingteams to adopteffective design andagile ways ofworking. Solid proficiencywith
Microsoft Planner andMiro
will be importantto supporting theteam's collaborative planning, deliveryand workshop practices.
For further information please click here to view the role description
About you -
The ideal candidateis an experienced
Senior Service Designer
with a strongtrack record ofworking within complexservice, government orsimilarly structured environments. They are comfortablenavigating ambiguity, understandinginterconnected systemsand translating complexproblems into clear, practical opportunitiesfor improvement.
The candidate will bring:
Strong service designexpertise
, with practical experienceapplying human-centreddesign methodologies acrosscomplex services andsystems.
Excellent research andevaluation capability
, including planning andconducting user research, applying qualitative researchmethods,



synthesising findingsand using appropriateevaluationframeworks to generatemeaningful insights.
Systems thinking andanalytical skills
, with the abilityto identify challenges, dependencies, servicegaps and opportunitiesand translate theminto actionable recommendations.
Strong communication andstorytelling skills
, particularly the abilityto turn complexresearch and system-level findings intoconcise reports, presentationsand recommendationsfor senior executivesand decision-makers.
Stakeholder engagement andfacilitation skills
, with the abilityto bring togetherdiverse stakeholders, buildtrust and createproductive collaborationacross professional disciplinesand organisational boundaries.
Experience working withmultidisciplinary teams
, helping teams aligndesign, strategy anddelivery activities andensuring that userneeds remain centralto decision-making.
Experience mentoring and supporting
less experienced service designers, providing direction, constructive feedback and guidance to deliver high-quality service design outcomes.
An interest orbackground in education
, ideally with anunderstanding of
early childhood educationand care
, itsusers, operating environmentand broader policyand service ecosystem.
Knowledge of and commitment to implementing the Department's Aboriginal Education Policy and upholding the Department's Partnership Agreement with the NSW AECG and to ensure quality outcomes for Aboriginal people.
Essential requirements of the role
Degree qualification in a related field and/or equivalent significant experience.




Current and valid Working with Children Check (WWCC) Clearance for paid employment.
Demonstrated understanding of and commitment to the value of public education .
Benefits
Flexible working arrangements
35 hour working week
Competitive, salary sacrificing, employer's contribution to superannuation and annual leave loading
Flex Leave entitlements, generous holidays & leave conditions
Opportunities for advancement and mobility across the Department to support your career growth
Candidates must have Australian work rights (citizens, permanent residents, New Zealand citizens or a valid work visa). Ongoing (permanent) roles are open to Australian citizens and permanent residents and New Zealand citizens, while temporary roles welcome applicants with a visa.
Closing date : Sunday, 18 th October **** at 11:59pm.
For role enquiries please contact Sarah Holland - and for recruitment process enquiries please contact Rajalakshmi Subramanian
We welcome applications from people of all backgrounds, including but not limited to Aboriginal and/or Torres Strait Islander people, people of any age or gender, people from culturally and linguistically diverse groups and/or from the LGBTQIA+ community, veterans, refugees, people with disability, people with sensory differences, and neurodiverse people. If we can make some adjustments to our recruitment/interview process to better help you shine, please reach out to the contact person for this recruitment, details listed above. For more information, visit the NSW Department of Education's Diversity, equity and inclusion webpage .
A recruitment pool may be created through this recruitment process. A recruitment pool is a group of applicants who have been assessed and identified as suitable for this role, and may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.
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📌 Senior Service Designer (Sydney)
🏢 NSW Department of Education
📍 Sydney