Great with people and love solving problems? Join RedPoint Coffs Harbour and build customer relationships in a role where attitude comes first.
We are looking for someone who enjoys dealing with people, takes ownership and gets satisfaction from providing genuinely good customer service.
Based at our Coffs Harbour branch, you will work closely with our trade and retail customers, helping with enquiries, orders, product advice and day-to-day account needs.
The role combines
customer service, counter sales, relationship management, stock support and occasional local deliveries.
Importantly,
you do not need automotive experience
.
We can teach you batteries, oils, filters and our systems. What we are looking for is the right
attitude, initiative and ability to build strong customer relationships.
We currently have opportunities across both customer sales and delivery/customer service, so there may be flexibility to shape the position around the strengths of the right person.
What you'll do
Provide friendly, qualified service to our trade and retail customers
Build relationships with existing customers and help keep them coming back
Handle telephone, email and counter enquiries
Process orders and assist customers with product and parts lookups
Learn our battery, oil, filter, wiper and workshop product ranges
Identify customer needs and recommend suitable products and solutions
Follow up customers, repeat orders and stock requirements
Look for opportunities to grow customer accounts through great service and follow-through
Assist with customer consignment stock, replenishment and auditing
Help with stock receipting, checking incoming goods and maintaining stock accuracy
Pick and prepare customer orders when required
Test and fit batteries and assist with warranty enquiries




Complete local deliveries and customer drop-offs when required
Use Jiwa and other computer systems for orders, stock and customer information
Work closely with the Coffs Harbour team to ensure customers receive reliable, prompt service
About you
You do not need to know everything about cars.
You
do
need to enjoy dealing with people and take pride in doing a positive job.
We are looking for someone who has:
Experience in customer service, retail, trade sales or another customer-facing role
A genuine customer-service mindset
Confidence speaking with customers face-to-face and over the phone
The ability to build trust and long-term relationships
A proactive attitude and willingness to take ownership
Good communication and time-management skills
Solid attention to detail
The ability to work independently while being a positive part of the team
A willingness to learn new products and systems
Basic computer skills
The ability to undertake physical work, including lifting batteries, oils and other products
Automotive, mechanical or trade-product experience is an advantage,
but it is not essential
.
We are more interested in your attitude, reliability, willingness to learn and how you treat customers.
Licences
Current Australian driver's licence required
Forklift licence (LF) highly regarded
Medium Rigid (MR) truck licence highly regarded,



particularly if you are interested in the delivery side of the role
An MR licence is
not required
for our primary customer service and sales position
What success looks like
You will know you're doing a great job when:
Customers enjoy dealing with you and start asking for you by name
Customer enquiries are followed through rather than forgotten
You look for ways to help customers rather than simply process transactions
Orders are accurate and customers receive what they need
You become confident across our products and systems
You take ownership and contribute positively to the branch
Existing customers grow their business with RedPoint
You spot opportunities where RedPoint can do more for a customer
Why RedPoint?
RedPoint is a family-owned business that has been operating since
****
.
We supply batteries, oils, filters, wipers and workshop products to automotive workshops, transport operators, earthmoving businesses, agriculture, industry and retail customers.
With branches in Kempsey, Coffs Harbour and Wagga Wagga, we have grown by building long-term relationships and helping our customers succeed.
We believe good customer service is more than taking an order. It is understanding the customer, solving problems, following through and becoming someone they can rely on.
You will join a business where:
Attitude matters more than industry experience
You are trusted to take ownership and make decisions
No two days are exactly the same
Product and systems training is provided
Good people have opportunities to grow
You become part of a secure, local family business with more than 50 years of history
Hours are Monday to Friday, 7:00am to 5:00pm, with a one-hour lunch break.
#J-*****-Ljbffr

📌 Customer Service & Sales | Coffs Harbour
🏢 RedPoint
📍 Coffs Harbour