If you're looking for a fraud role where you can build broad expertise rather than specialise in a single function, this is an opportunity to develop your career with one of Australia's leading mutual banks.
As a Fraud Control Officer, you'll play a critical role in protecting members from fraud, scams and financial crime while delivering outstanding support during challenging situations. Working within a collaborative fraud team, you'll gain exposure across investigations, disputes, scam management, fraud prevention and recovery activities, developing into a truly multi-skilled fraud professional.
Why this role matters
Fraud is constantly evolving, and so is the team's approach. You'll work alongside experienced fraud specialists to detect, investigate and prevent fraudulent activity, helping safeguard members' funds and protect the bank's reputation. Unlike larger organisations where teams often focus on a single area, you'll have the opportunity to work across multiple fraud streams and expand your expertise across the full fraud operations lifecycle.
What you'll gain
Exposure across investigations, scams, disputes and fraud prevention activities
Opportunity to become a well-rounded fraud specialist
Supportive and collaborative team environment
Hybrid and versatile working arrangements following training
Multiple vacancies available with a streamlined one-stage interview process
Career development within a respected and growing mutual bank
What you'll do
Manage inbound fraud-related enquiries and support members experiencing fraud or scam events
Investigate fraud, scam, dispute and application fraud matters
Conduct fraud detection, monitoring and prevention activities
Process fraud, dispute and recovery cases with a high level of accuracy and attention to detail




Collaborate across multiple fraud functions and support broader team initiatives
Identify emerging fraud trends and escalation risks appropriately
Maintain records, reports and administration associated with investigations
Build trusted relationships across internal teams and external stakeholders
What you'll bring
You'll thrive in a fast-paced environment where no two days are the same. You'll be comfortable balancing member-facing conversations, investigations and administration tasks while maintaining a strong focus on service and risk management.
Strong communication skills, sound judgement and an investigative mindset will be essential, along with the ability to work collaboratively within a high-performing team.
Essential
Minimum 12 months' fraud experience
Experience within banking, mutual banking or financial services
Previous phone-based customer service experience in a fraud, disputes or investigations environment
Ability to manage competing priorities in a high-volume environment
Strong written and verbal communication skills
Flexibility to work rostered hours, including occasional Saturday shifts
Commitment to delivering exceptional member outcomes
Nice to have
Tier 2 Accreditation
Experience within a bank, credit union or mutual bank
Experience managing scams, disputes and application fraud cases
Exposure to multiple fraud operations streams
Ultracs or similar core banking system experience
Intermediate Microsoft Excel and Word skills
About Teachers Mutual Bank Limited
Teachers Mutual Bank Limited is one of Australia's largest mutual banks, committed to supporting members and communities while delivering exceptional service. The organisation values passion, excellence, growth and sustainability and provides an setting where employees can continue to learn, develop and make a meaningful impact.
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📌 Fraud Control Officer (Sydney)
🏢 Teachers Mutual Bank
📍 Sydney