Join a local supportive IT team where you can take ownership of client problems and see the results of your work
BCIT Solutions is looking for an experienced and customer-focused IT Support & Field Technician to join our team in Bathurst.
This is a hands-on role combining remote technical support, workshop work and onsite client service. You will support a diverse range of Central West businesses, working across Microsoft 365, networks, endpoints, cybersecurity, servers, cloud services and business technology.
The position is suited to an established technician who is comfortable handling Level 2 and selected Level 3 support issues, communicating directly with clients and travelling to customer sites when required.
About the role
You will be responsible for providing professional remote and onsite technical support, taking ownership of assigned jobs from initial diagnosis through to resolution and documentation.
Your work will include:
Providing remote, workshop and onsite technical support
Diagnosing and resolving desktop, laptop, server and network issues
Administering Microsoft 365, Exchange Online, Entra ID and related services
Installing and configuring computers, printers, networking equipment and peripherals
Supporting Windows 10, Windows 11 and Windows Server environments
Assisting with Microsoft Intune, endpoint management and device deployments
Installing and supporting switches, firewalls and wireless networks
Assisting with cybersecurity, backup and business continuity solutions
Completing onsite maintenance, installations and project work
Maintaining clear and accurate ticket notes and technical documentation
Explaining technical issues to clients in practical, easy-to-understand language
Escalating complex incidents appropriately while retaining ownership of the client experience




Following BCIT Solutions' security, documentation and service-delivery procedures
About you
You are a capable technician who enjoys solving problems and working directly with clients. You communicate clearly, take responsibility for your work and understand that good IT support involves both technical knowledge and excellent customer service.
Essential requirements
At least two years' experience in an IT support, helpdesk, field-service or managed-services role
Strong troubleshooting and fault-finding skills
Experience supporting Windows desktops and laptops
Practical Microsoft 365 administration experience
Sound understanding of networking fundamentals, including TCP/IP, DNS, DHCP, switching and wireless networking
Ability to manage assigned tickets and work independently or as part of a project team
Skilled written and verbal communication skills
Strong attention to documentation and job notes
Current Australian driver license
Ability and willingness to travel to client sites as needed
Australian working rights
Highly regarded
Previous experience working for a Managed Service Provider
Microsoft Entra ID, Intune and Exchange Online experience
Windows Server and Active Directory experienceExperience supporting UniFi networking, wireless, CCTV or access-control products
Firewall, VPN and network-security experience
Cybersecurity and backup-management experience
Microsoft, CompTIA, Ubiquiti or similar industry certifications




Experience delivering technology rollouts or small IT projects
Travel
This position includes regular travel to client sites in Bathurst and surrounding areas, with occasional travel to other Central West locations.
Authorised work-related travel time is paid in accordance with the applicable Award and company policy. A company vehicle will be provided where available, or approved use of a personal vehicle will be reimbursed in accordance with the applicable arrangements.
Hours and flexibility
The successful applicant may choose between:
A standard 38-hour working week; or
A 40-hour attendance arrangement with additional time accrued toward a rostered day off.
The applicable arrangement will be agreed and documented as part of the employment offer.
What we offer
Earn
$*****+ per hour plus superannuation, field service allowances and other Award-based entitlements
, with remuneration based on demonstrated skills and experience.
Choice of a 38-hour working week or an RDO arrangement
Paid authorised work-related travel
Variety across remote support, onsite work and technical projects
Ongoing training and professional development
Exposure to Microsoft cloud, networking, cybersecurity and business technology
Supportive local team environment
The opportunity to build long-term relationships with a diverse client base
A role where you can take ownership and see the outcome of your work
Classification
This is a full-time position covered by the
Business Equipment Award **** [MA******]
.
Appointment is expected to be at
Technician Level 3 or Technician Level 4
, depending on the successful applicant's qualifications, demonstrated competency, technical independence and assigned responsibilities.
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📌 It Support & Field Technician (Bathurst)
🏢 BCIT Solutions
📍 Bathurst