$70,387 - $70,387 a year
Permanent
13h ago , from Box Hill Institute, ABN **************
Support technology that powers learning and innovation
Box Hill Institute is entering a
significant
period
of growth and transformation
, with major
investment
underway across our
IT, Digital and AI implementation
space.
We're building
capability,
embedding
smarter ways of working
, and leveraging
emerging technologies
to support our people, students and future workforce.
About the Role
You'll be part of the frontline technology team supporting staff and students across Box Hill Institute's campuses. Working within a structured service desk and end-user support environment, you'll deliver reliable Tier 1 and Tier 2 ICT support across devices, classrooms and collaboration spaces. This is a hand-on, customer-focused role where your work directly supports teaching, learning and day-to-day operations, with opportunities to work across multiple sites and a broad range of end-user technologies.
This is a full time, ongoing opportunity at PACCT 4.1 $70,387 plus super
What you'll be responsible for
Provide Tier 1 and Tier 2 ICT support to staff and students onsite and remotely
Log, prioritise, resolve or elevate incidents and service requests in line with service standards
Support end-user devices including desktops, laptops, mobiles, peripherals and printers
Provide operational support for classroom, meeting and audio-visual technologies
Assist with device provisioning, deployment, refresh and decommissioning activities
Maintain accurate ICT asset and stock records
Contribute to knowledge articles and operational documentation
Deliver professional, courteous customer service and clear communication




What you'll bring
Experience in ICT service desk and/or end-user support roles
Practical knowledge of Microsoft, Apple and Android end-user environments
Ability to support devices, operating systems and applications within Tier 1 and Tier 2 boundaries
Exposure to classroom, collaboration and audio-visual technologies
Familiarity with IT service management processes
Strong customer service and communication skills
Ability to follow procedures, manage priorities and work across multiple locations
Qualifications / Requirements
Relevant IT qualification or equivalent demonstrated experience in ICT support
Ability to work across campuses on a rotating roster
Commitment to information security, privacy, child safety and workplace health and safety
Industry certifications (e.g. ITIL v4 Foundation, Microsoft 365, CompTIA A+) are desirable
Why work with us?
At Box Hill Institute, we offer a supportive and rewarding work environment with benefits that are designed to help you thrive both professionally and personally:
On-site parking
Generous leave options
such as Emergency response leave and up to 16 weeks paid Parental Leave
Health & wellbeing supports and resources
, including FREE flu-vaccinations, FREE skin checks, FREE health checks and corporate health insurance discounts
Financial perks




like novated leasing and salary packaging
Unique campus experiences to support student learning
Exclusive staff discounts
on CAE/Box Hill Institute short courses for staff and their immediate family
For specific enquiries relating to this position, please contact us via email at
******
Please note: We will be assessing applications as they come in and the position may be filled before the closing date
We are a **** Circle Back Initiative Employer - we commit to respond to every applicant.
Box Hill Institute is a welcoming, safe and respectful work environment. We are work-life friendly and an equal prospect employer. We encourage people from all backgrounds, abilities and identities to apply for our vacancies.
Commitment to child safety
Box Hill Institute is a Child Safe Organisation and has a zero tolerance towards the harm or abuse of children and young people.
We believe that child safety is everyone's responsibility. All employees, volunteers, contractors and service providers are required to promote a culture of child safety, comply with the Child Safe Standards and other relevant legislation and reporting obligations of suspected child abuse as per the Institute's Child Safety Policy and Procedures.
All employees are required to hold and maintain a current, valid Working with Children Check for the duration of their employment at their own expense.
Candidates for employment at Box Hill Institute will be subject to pre-employment probity checks, and must satisfy Box Hill Institute's pre-conditions for employment.
Box Hill Institute reserves the right to withdraw an advertised position at any stage.
#J-*****-Ljbffr

📌 It Support Specialist (Melbourne)
🏢 Box Hill Institute Employees, Location, Alumni
📍 Melbourne