Casual Guest Services & Property Support Officer
You'll be based at our Mornington office, working with a Victorian team with new ownership, strong momentum and a clear plan for growth. This casual role supports guest services and property operations across our holiday home portfolio.
Key responsibilities
Respond to guest enquiries before, during and after their stay
Liaise with property owners, keeping them informed about their property, bookings and any maintenance or care needs
Support check-ins and check-outs, including pre-arrival communication
Coordinate turnover cleans and linen with our cleaning and laundry partners
Inspect properties, check quality and report maintenance issues
Restock supplies and present each property to our standard
Keep bookings and notes accurate in our property management system
Help the operations team with day-to-day tasks as they come up
About you
Hospitality, short-stay, property or customer service experience is highly regarded
Warm, professional and confident with guests




Explicit, courteous communicator with property owners, in writing and by phone
Reliable, organised and sharp on detail
Comfortable working independently
Quick to learn new systems
Available weekends and school holidays, with flexibility for extra shifts
Current driver's licence and reliable transport preferred
About us
GETAWAY. Property Management looks after holiday homes across Victoria, from beachside escapes and farm stays to lakeside villas and luxury retreats. We handle the detail for our owners, and we make sure guests remember their stay.
Flexible casual hours to suit your availability
Training in our systems and processes
A supportive team in a business that invests in its people
Pathways to more hours or a permanent role as we grow
A start in Victoria's growing short-stay industry
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📌 Casual Guest Services & Property Support Officer (Melbourne)
🏢 Coastal Letting Group
📍 Melbourne