Caruso is seeking a hands-on Concierge Supervisor to lead the on-site Concierge team and ensure exceptional guest and tenant interactions across the property. You will support the Concierge Manager, step in during their absence, and model high service standards in a rapid-paced environment.
The role requires management of scheduling, training, feedback, and escalation handling, with regular MOD duties on weekends and involvement in seasonal activations and events to boost guest experiences.
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📌 Guest Experience Concierge Lead (Sydney)
🏢 Lever
📍 Sydney