Department of Transport & Planning Victoria – Melbourne VIC
We create thriving places andconnectedcommunities. We plan,buildandmaintainVictoria's transport,planningand land services. We are committed to a safe,inclusiveand high-performing workplace.
We welcome applicants from diverse backgrounds and are committed to creating a safe, inclusive workplace where our people can thrive and do meaningful work.
About the role
The Manager, PT Operational Assurance leads service delivery outcomes to support a secure, integrated, efficient and reliable public transport network. The role provides strategic operational advice, manages complex issues and incidents, and works closely with operators, government agencies and other stakeholders to coordinate effective responses to disruptions and service changes.
The role reviews operational and infrastructure plans, monitors operator performance and contractual compliance, and identifies opportunities for continuous improvement. It also leads incident reviews, develops performance initiatives, and prepares detailed technical reports, briefings and presentations to support senior decision-making and improve customer outcomes.
Whatwe'relooking for
You'resomeone who:
Holds themselves and others accountable, builds engagement and develops team capability through coaching, feedback and learning opportunities.
Translates strategy into effective projects and programs, establishing clear governance, roles, measures and processes to manage risks and deliver outcomes.
Communicates clearly and confidently, including when handling complex, difficult or sensitive issues, and builds credibility with diverse audiences.




Builds strong stakeholder partnerships by understanding needs, organisational context and shared priorities to achieve positive outcomes.
Is adaptable and outcomes-focused, responding positively to changing priorities while maintaining a strong focus on community
Qualifications and experience
You'llbring:
Deep public transport operational knowledge, including significant experience roster and timetabling experience.
Demonstrated stakeholder management experience across a range of transport sector stakeholders.
Pre-employment checks and employment conditions
Relevant pre-employment screening and reference checks will berequired.
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa necessary for the nature of the position.
Recipients of Victorian Public Service (VPS) voluntary departure packages should note that re-employment restrictions apply.
How to apply
Applications close at
*****pm on Thursday, 15 October ****
.
Redeployees
If you are a VPS redeployee, please state this in your cover letter and include your case manager's contact details. This helps ensure your redeployment status is appropriately considered. For more information on redeployment, visit the Victorian Government policy
If you require any adjustments to fullyparticipatein the recruitment process or need the advert or attachments in an accessible format (e.g., large print), please contact us.We'rehere to support you.
For further information about the role, please contact
Debbie Seymour, Associate Director Network Resilience, ******.
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📌 Manager Pt Operational Assurance (Melbourne)
🏢 Department Of Transport
📍 Melbourne