American Express in Sydney is seeking a customer service qualified to listen to customers and guide them through their complaint journey. You will use all available tools and collaborate with teams to determine the right resolution and improve the customer experience.
The role requires outstanding verbal and written communication, strong interpersonal skills, and the ability to stay calm under pressure while organising multiple channels of contact.
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📌 Customer Experience & Complaint Resolution Specialist (Sydney)
🏢 American Express
📍 Sydney
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