Be passionate. Be progressive. Hawkesbury CityCouncil.
Permanent
Full-Time
9 Day Fortnight
Hawkesbury City
Council is the largest local government area in metropolitan NSW covering 2,800
square kilometres, incorporating both urban and rural communities. We are committed to working together to
deliver outcomes for the community through innovation and best practice.
Hawkesbury City Council strives to be an inclusive workplace
for all people. We welcome and encourage applications from all ages and
genders, Aboriginal and Torres Strait Islander peoples, people from culturally
diverse backgrounds, the LGBTIQ+ community, veterans and people with
disabilities.
The Role
Reporting to the Customer Experience
Coordinator and based in Windsor, this position is the face of Council and
plays a critical role in shaping first impressions and delivering a quality
customer service experience.
The
Customer Experience team is a high preforming team that provides frontline
support by handling internal and external customer enquiries over the phone, in
person or via email. This role includes call centre, administrative support,
record keeping and accounting
About You
You will be a highly motivated individual who has
excellent communication and interpersonal skills. You enjoy a fast-paced
environment, are results orientated, have a high attention to detail and the
ability to de-escalate situations. You will be adept at building and




maintaining collaborative relationships and will have a demonstrated background
in a Customer Service Centre environment
Tertiary qualifications in Business Administration and Customer Service or extensive Customer Service experience
Minimum 2 years of Customer Service Call Centre
experience
Touch typing data entry experience with high accuracy
Demonstrated Office Administration experience
Demonstrated experience cashiering, including end
of day reconciliations and EFTPOS transactions.
Proven time management abilities to achieve completion of assigned tasks
Ability to handle and de-escalate customer complaints effectively and efficiently.
Excellent interpersonal skills dealing with internal and external customers.
Demonstrated competence interacting and
working with stakeholders at all levels to deliver outcomes
Working with Children Check (WWCC)
The right to live and work in Australia
Successful applicants will be required to undergo background (police) checks and medical declaration
The Rewards
An attractive
salary will be offered to the successful applicant commensurate with
qualification, skills, and experience.
Excellent
working environment
Fortnightly
Rostered Day Off
Health
and Wellbeing Program
Long
Service Leave after 5 years
Training
and Development Opportunities
Employee
Reward and Recognition program
Social
Club - BBQs, Christmas parties, raffles and activities
Employee
Assistance Program for employees and their family
#J-*****-Ljbffr

📌 Customer Experience Officer (Sydney)
🏢 Careers at Council
📍 Sydney