Are you passionate about motorcycles and committed to delivering outstanding customer service?
Harley-Heaven Tempe is looking for an organised and customer-focused
Service Advisor
to join our Service Department. In this frontline role, you'll be the key point of contact for customers, guiding them through their service experience from booking through to vehicle collection while supporting the smooth operation of our workshop.
This is an excellent opportunity for someone with service advisory, automotive, motorcycle or customer service experience who enjoys building relationships, solving problems and being part of a high-performing dealership team.
About the Role
As a Service Advisor, you will act as the link between our customers and workshop team, ensuring repairs and servicing are coordinated efficiently and communicated clearly throughout the customer journey.
Your responsibilities will include:
Managing service bookings, repair orders and customer enquiries
Creating accurate repair orders and service documentation
Keeping customers informed throughout the service and repair process
Coordinating with technicians, workshop personnel and the Parts Department
Obtaining customer approvals for additional work and repairs
Managing vehicle handovers and explaining completed work
Following up with customers to ensure a positive service experience
Identifying appropriate maintenance,



repair and accessory opportunities
Supporting workshop productivity and customer satisfaction outcomes
What We're Looking For
We're seeking someone who can deliver exceptional customer experiences while effectively managing multiple priorities in a fast-paced environment.
To be successful, you will have:
Solid customer service and relationship management skills
Excellent verbal and written communication skills
High levels of organisation and attention to detail
The ability to manage competing priorities and work collaboratively within a team
Experience in an automotive, motorcycle or service advisory environment (preferred)
A sound understanding of servicing and repair processes, or the ability to quickly develop this knowledge
Experience using dealership management systems or service administration software (preferred)
A current Driver's Licence
A current Motorcycle Licence will be highly regarded
Why Join Harley-Heaven Tempe?
Work with one of Australia's most recognised motorcycle dealership brands
Join a passionate team of motorcycle enthusiasts
Be part of a busy and customer-focused service department
Ongoing manufacturer and dealership training opportunities
Supportive team environment with a solid focus on customer satisfaction
#J-*****-Ljbffr

📌 Service Advisor - Peter Stevens Harley Heaven Tempe (Sydney)
🏢 Peter Stevens Motorcycles
📍 Sydney