Established not-for-profit organisation with 100 years of trusted expertise
Winner of Xref Engage **** Best Workplace Awards for 3 surveys in a row
Supportive culture, attractive hourly rate, access to salary packaging and a staff rewards program
ABOUT THE ROLE
We have an exciting opportunity for an experienced Office Supervisor with a customer service focus to join our Caringbah office.
This position oversees the Client Experience team providing support and supervision to our front-line staff. You will have a day-to-day responsibility for the management of the region's resources, including buildings, and IT infrastructure. Support administrative services and provide training and support.
Working with vulnerable families and clients, this role requires a passionate and empathetic leader with demonstrated previous management or supervisory experience in a service delivery setting.
Key Duties
Line manage and supervise staff, including rostering, induction of new staff and annual performance reviews/performance management
Support staff as required to undertake administrative duties, including accounts, reporting, banking, mail and initial assessments of client needs, making ongoing client appointments and facilitating referrals to Interrelate
Working with the broader leadership team to manage the day-to-day office requirements
Responding to client and community inquiries, initial management of client complaints, providing information about Interrelate services to clients and the community.
Being well-informed about relevant and appropriate community services in the area to facilitate effective referrals
In conjunction with Leaders, Coordinators and staff, have oversight of subpoena management in the region to ensure a timely and appropriate response
Ensure office/s within the region are maintained and fit for purpose including outreach offices
In conjunction with the leadership team, support the facilitation of groups in the region, including managing correspondence, schedules, promotion & resources
Location: Caringbah office




Employment Type: Maximum Term (Parental Leave Cover) contract position, up to 14 January **** (estimated commencement, late November ****)
Hours of Work: 75 hours per fortnight, Monday to Friday
Hourly Rate: in line with a SCHADS Award level 4 position, with an hourly rate of $*****, plus superannuation, and access to NFP Salary packaging benefits.
ROLE REQUIREMENTS
Minimum 2 years demonstrated experience in a front-line office administration role in a community organisation or other client service environment with a strong client focus
Demonstrated previous management or supervisory experience and/or a relevant qualification is highly desirable
Intermediate keyboard and computing skills and experience with a CRM & MS Office software
Strong client service focus with good interpersonal skills in working with people from diverse backgrounds, including children
Highly developed administrative, organisational and multi-tasking skills
Ability to deal with personal and sensitive subject matter and maintain confidentiality
Ability to liaise effectively with clients and maintain professional boundaries when dealing with conflict
Good interpersonal, verbal & written communication skills
For further details about this opportunity, and for a full list of the key role requirements and responsibilities, please visit our Careers page via the provided /Job/ViewJobs
ABOUT US
Interrelate is a not-for-profit organisation dedicated to supporting healthy human connection. Our vision is a world where healthy relationships are the norm, and our purpose is to support healthy human connection from childhood.




With more than 100 years of expertise in relationship support, we deliver responsive, cutting-edge and transformative services across 30+ locations (and online), supporting over 160,000 clients each year. Our skilled and dedicated team provides accessible services that empower individuals, families and communities to live and relate more effectively.
We are proud to be recognised as a winner of Xref Engage **** Best Workplace Awards, for three surveys in a row. This prestigious recognition celebrates workplaces with strong leadership, excellent management practices and highly engaged teams. At Interrelate, we care about each other, focus on strengths, celebrate achievements, support continuous learning, and find joy in our work, despite the seriousness of what we do.
WHAT WE OFFER
Salary Packaging Options (superannuation, loans, credit cards, school fees)
Additional days of paid leave on top of standard leave entitlements
Employee Assistance Program
Employee Awards & Appreciation Programs
High level of diversity in the role
Interrelate aspires to continue to be a leader in our community, an organisation known for working respectfully with clients from all different and diverse backgrounds.
We encourage applications from people of diverse: gender identity, race, age, disability, sexual orientation, religion, language, socio-economic circumstances, life circumstances, beliefs, or any forms of perceived disadvantage.
If you will have special requirements or would like to talk to us before submitting an application, please do not hesitate to contact us at *********@ and we will organize for you to chat with an appropriate staff member to explain how we can help you.
All Interrelate positions require the satisfactory completion of relevant Police and Working with Children's Checks. Interrelate services are funded by the Australian Government.
Closing Date: Friday, 16 October ****
If you have any questions regarding this position, please email ***********@
#J-*****-Ljbffr

📌 Office Supervisor (Sydney)
🏢 Interrelate
📍 Sydney