National Senior Commissioning Coordinator - Start Up, ANZ
Start Up Services, ANZ | Asia Service | APAC
Job Overview
Job Title
: National Senior Commissioning Coordinator - Start Up Services, ANZ
Department
: Asia Service - Start Up Services
Base Region & Country
: APAC - ANZ
Reports To
: Service Operations Manager - Start Up Services, ANZ
Direct Reports
: Nil
Employment Type
: Full-Time
Who We Are
Nearly all aspects of our lives involve the use of technology. It's how we work, play and do anything in between. This connectivity and use of data is built into the very fabric of our society - it's vital to human progress.
Vertiv believes there's a better way to meet this accelerating demand for data - one driven by passion and innovation. As industry experts and Architects of Continuity, we collaborate with our customers to envision and build future ready infrastructures. We leverage our portfolio of hardware, software, analytics and services to ensure our customers' vital applications run continuously, perform optimally and scale with business needs.
About the Role
Vertiv is seeking an experienced and motivated National Senior Commissioning Coordinator to join our high performing Start Up Services team across Australia and New Zealand. This is a pivotal national coordination role responsible for scheduling and coordinating commissioning activities across all disciplines - including Chillers, Thermal, Precision Cooling, Power/UPS, Switchboard and Purge Rite - for data centres and mission-critical facilities.
In this role you will work closely with Service Operations Manager – Start Up Services, ANZ, Field Supervisors and subcontractors to ensure the seamless delivery of commissioning services nationally. You will be the central coordination point for field teams, customers and business partners, managing everything from scheduling and resource allocation through to administration, reporting and sales support.
This is an excellent opportunity for an organised, commercially savvy professional who thrives in a fast-paced technical services environment and is looking to make a real impact at a national level within a global organisation.
Key Functions
1. National Scheduling & Coordination
Coordinate and schedule commissioning activities nationally (VIC and NSW) across all disciplines: Chillers, Thermal, Precision Cooling, Power/UPS, STS, Switchboard and Purge Rite
Coordinate and schedule the general duties of field staff and subcontractors across all states




Liaise with State Operations Managers, Field Supervisors and Service Supervisors on resource allocation and scheduling priorities
Ensure Customer Engineers are equipped with calibrated tools, PPE and appropriate documentation prior to attending site
Schedule and manage maintenance, Start Up and reactive T&M; commissioning works
Maintain and update commissioning schedules to reflect project changes, delays or resource adjustments
2. Project & Customer Coordination
Communicate with customers and business partners to understand their commissioning requirements, timelines and expectations
Support the commissioning process from project award through to delivery and completion
Manage customer accounts, prepare documentation and resolve queries within agreed timescales
Ensure customers within your client database receive regular effective communication and consistently positive experience
Deliver the best customer experience by minimising issues, delays and escalations
Answer customer questions, resolve concerns and provide timely updates via phone and email
Identify and elevate sales and service opportunities arising from commissioning activities
3. Administration, Planning & Reporting
Collate paperwork, verify status and deliver all warranty returns to admin staff for processing
Support field personnel in the execution of their administrative tasks
Prepare and provide reports as requested by management (scheduling, utilisation, project status)
Maintain and improve databases, projects and commissioning schedules
Organise and manage commissioning files ensuring easy accessibility for the team
Assist and support the Start Up team in their day-to-day operations
4. KPI & Data Analysis
Prepare KPI reports and analyse commissioning and operational data
Generate reports on team utilisation, project milestones and service delivery metrics
Maintain and improve the database of prospects and active projects
Identify trends and provide insights to support operational decision-making
5. WHS, Setting & Quality
Take all necessary steps to ensure OH&S; requirements are adhered to at all times




Ensure adequate PPE is provided for all field personnel
Support supervisors with PPE requirements of Customer Engineers
Support compliance with safety, environmental and quality standards
Main Contacts
InternalExternal
Service Operations Manager - Start Up Services, ANZ
State Operations Managers
Field Supervisors
Service Supervisors
Warehouse, Inventory & Logistics Staff
Safety Manager
Sales StaffService Administration Support Staff
Customers
Subcontractors
Vendors
Business Partners
What You'll Bring
Qualifications
No formal qualification required
Desirable: Certificate or Diploma in Business Administration, Operations Management or a related field
Specialist Knowledge
Strong interpersonal and relationship management skills
Excellent communication skills (written and verbal) and commercial acumen
Knowledge of ERP, SAP or Oracle systems
Understanding of service industry operations and field service coordination
Practical Experience
Proficiency in Microsoft Office applications (Excel, Word, Outlook, Teams)
Proven track record within the service industry managing or coordinating a field service team
Experience in scheduling and resource coordination across multiple sites or states
Demonstrable customer service experience with a track record of delivering positive outcomes
Experience preparing operational reports, KPI data and project status updates
Personal Characteristics
Customer-centric with a focus on delivering excellent service
Strong team player who collaborates effectively across departments
Well organised with the ability to manage multiple priorities simultaneously
Solution oriented - proactive in identifying and resolving issues
Excellent communicator at all levels of the organisation
Able to build successful business relationships with customers and colleagues
Able to work to deadlines in a fast-paced environment
Why Join Vertiv?
Meaningful and Fulfilling Work - contribute to mission-critical infrastructure that keeps the world connected
Collaborative Culture - join a high-performing, supportive ANZ team
Global Career Opportunities - grow your career within a global technology leader
Free On-site Parking
Modern office environment
Inspiring and Caring Leaders in the industry
Recharge Your Potential - work-life balance and wellbeing initiatives
Insurance and Leave Benefits
ANZ-HR-SVC-NSCC-JD-001| Version 1 |Global Service - Start Up Services, ANZ
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📌 National Senior Coordinator - Start Up (Sydney)
🏢 Vertiv
📍 Sydney