About Us
Slattery Grays Auctions is proudly Australia's largest national family-owned auction company, a leading auction and valuation practice. With over 15 sites across Australia, we specialise in automotive, road transport, earthmoving, mining, marine, and aviation asset advisory and disposal services. Our diversity, flexibility and specialist experience set standards of our top service, and clients appreciate our transparency, honesty, and integrity.
Our results are achieved through our great Slattery Grays team. With the mantra 'Leave it with Us' we are invested in working together to make things happen.
About the Role
As a Claims Officer, you will play a critical role in delivering a seamless, accurate, and customer-centric claims experience. You'll be responsible for reviewing and assessing claims, supporting customers through what can often be a stressful time, and ensuring all claims are handled in line with company policy and regulatory requirements.
Working closely with internal teams and external stakeholders, you'll help resolve claims efficiently, identify potential risks, and uphold the highest standards of service and compliance.
Key Responsibilities
Review and assess claims referred by the Customer Service team, making fair and policy-aligned resolution recommendations
Deliver exceptional customer service by building rapport, addressing concerns with empathy, and keeping customers informed throughout the claims process




Ensure all claims are processed in compliance with company policies, regulatory requirements, and industry standards
Effectively prioritise workload to meet deadlines and perform efficiently under pressure, particularly during peak periods
Collaborate with internal and external stakeholders and act as a key point of contact for claims-related enquiries
Maintain accurate and complete i dada‐period records, following up on missing your or the <
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About you
As our successful candidate, you will have:
Exposure to dispute management or regulatory bodies
Robust understanding of compliance and regulatory requirements
Excellent problem-solving and critical-thinking skills
Clear, confident written and verbal communication skills
Strong organisational and time-management abilities
Knowledge of relevant legal and regulatory frameworks, including risk management practices
Ability to work both independently and collaboratively
Proven ability to work under pressure and meet deadlines
Experience using CRM systems, claims management software, and Microsoft Office Suite
Benefits and Perks
We offer free onsite parking, generous staff amenities, weekly team Friday lunches, $40 monthly staff voucher, EAP program, novated lease and superannuation salary sacrifice.
Our successful candidate will need to complete National Police check.
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📌 Claims Specialist (Sydney)
🏢 Slattery Grays Auction Group
📍 Sydney