At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
Company description:
ANZ Banking Group Limited
Job description:
About Us
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
About the Role
As a Branch Manager in our Retail Banking, you'll play a key role in helping to enhance the customer experience and delivering exceptional growth results across the key dimensions of quality sales activity, revenue, productivity and branch profit as demonstrated through Pillars of Performance. This role consists of people leadership roles that are responsible for the overall operation of a branch including sales, maintaining service excellence and ensuring the branch is compliant with ANZ's policies and procedures.
ANZ's Retail Division is made up of our extensive branch network, Contact Centres, Brokers and Mobile mortgage manager units. We're working really hard towards our two goals - to get to number one in customer service and number one in customer growth.
Banking is changing and we're changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you'll be building your future, while helping to build ours.
Role Type: Permanent
Role Location: 26 Griffith Street, Coolangatta, QLD ****
Work Hours: Full time (40 hrs/week)
What will your day look like?
As a Branch Manager, you will be responsible for overall operation and performance of the branch including sales,



maintaining service excellence and ensuring branch is compliant with ANZ's policies and procedures.
You will also be responsible for enhancing the customer experience and delivering exceptional growth results across the key dimensions of quality sales activity, revenue, productivity and branch profit as demonstrated through Pillars of Performance.
What will you bring?
To grow and be successful in this role, you will ideally bring the following:
Business development and sales planning experience, preferably within the financial services industry
Leadership experience
Business management experience and strong commercial acumen
Effective communication and strong interpersonal and networking skills
Highly developed Leadership skills
Previous banking experience (ideally Retail network)
Digital proficiency and your commitment to build strong customer engagement digitally
You're not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.
Your Career at ANZ (AU)
Our purpose is to shape a world where people and communities thrive. That's why we strive to create a balanced, sustainable economy in which everyone can take part and build a better life. By helping people make the most of what they have, we transform ideas,



hard work and ambition into reality.
Career development means different things to different people. It may simply mean developing a skill, broadening your experience by moving sideways or stretching yourself by moving to a different business. How you manage and develop your career is up to you. ANZ is committed to helping you do this by providing you with the support, tools and resources you need to take the next big step in your career, towards even bigger things in the future.
We work flexibly at ANZ and encourage you to talk to us about how this role can be versatile for you and any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.
The ANZ Enterprise Agreement **** will apply except in certain circumstances for internal applicants. ANZ will advise further if a different enterprise agreement applies.
Job Posting End Date
09/10/2026, *****pm, (Melbourne Australia)
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Banking & Credit More than 10,000 employees
We provide banking and financial products and services to millions of customers and operate in almost 30 markets.
Our expertise, products and services make us a bank. Our people, purpose, values and culture make us ANZ.
We provide banking and financial products and services to millions of customers and operate in almost 30 markets.
Our expertise, products and services make us a bank. Our people, purpose, values and culture make us ANZ.
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