Business Support and Finance Coordinator
Ignite Healthcare is a Melbourne-based Allied Health provider delivering community and NDIS services across the East, West and North of the city. Recognised for best practice in quality management at our NDIS mid-term audit, we are a growing team of clinicians who believe healthcare should be impactful, human, and fun.
We're committed to delivering compassionate, evidence-based therapy that empowers people to live fuller, more independent lives. Our values are
Integrity First, Beginner's Mindset, Progress over Perfection, and Joy in the Journey.
Our culture is built on kindness, collaboration, continuous learning, and putting people first, both our participants and our team.
About the Role
At Ignite Healthcare, every interaction matters.
Bring your business + finance skills
Are you someone who enjoys keeping things organised, working with people
and has a good head for numbers?
Then this could be the role for you!
Alongside referral, customer service and business support responsibilities, you'll have the opportunity to use your
finance and accounts administration experience
to support the smooth running of the business.
Your Duties will include
Managing incoming referrals in line with Ignite Healthcare's Referral Management Process
Coordinating and booking appointments for our clinicians
Updating and maintaining accurate information in our CRM
Following up referrals and supporting the referral conversion process
Building strong relationships with referrers, participants, families and external stakeholders
Liaising with NDIS providers, Home Care Providers, agents and other key partners
Supporting new staff onboarding activities
Maintaining an organised,



welcoming and professional office environment
Managing office supplies and stock
Supporting quality audits and compliance activities
Identifying opportunities to improve processes, systems and the customer experience
Supporting the team with other reasonable duties as required
Your
Accounts
experience will see you
Processing invoices and payments
Accounts payable and receivable support
Raising invoices and purchase orders
Reconciliations and basic financial administration
Maintaining accurate financial records
Following up outstanding invoices or payments
Supporting reporting and data entry
Working with accounting or finance systems
Liaising with suppliers and employees regarding routine queries
We're looking for someone who combines people skills, organisation and attention to detail with a practical understanding of business administration and finance.
You'll ideally have
2+ years' experience in administration, business support or customer service
Experience supporting accounting, finance functions
Strong attention to detail and numerical accuracy
Excellent organisation and attention to detail
Experience with CRM, accounting or HR systems
Strong written and verbal communication
The ability to manage competing priorities
A proactive, solutions-focused approach
The confidence to work independently and as part of a team




A genuine interest in helping people and improving processes
Experience in healthcare, allied health or NDIS is desirable but not essential.
Why should you choose Ignite Healthcare?
People enjoy working at Ignite because the work genuinely matters and because we have built a team that supports each other. We encourage flexibility, celebrate wins, and invest in your growth. Whether you work from home or from one of our office spaces, you will be part of a team making a real difference to healthcare in Australia.
Advantages or What's in it for you
Salary packaging options available
Work-Life Balance:
We encourage flexibility and wellbeing;
Vibrant and Ambitious Team:
Enjoy working with people who genuinely want to make a difference in the way healthcare is delivered in Australia;
Professional Development:
Training and Professional Development (PD) allowance of $**** per annum
2 days paid study leave per year
EAP:
up to 6 free counselling sessions per year for yourself and a further 6 free counselling sessions per year for family members
Our Culture
We are a value-driven organization - but we also try not to take ourselvestoo seriouslybecause we know that healthcare can be a difficult arena to navigate. We have really set out to do things differently – toIgnitea recent way of delivering quality health care in Australia.
We think our culture is pretty special - check out our video link below for a sneak peek.
Successful appointment with Ignite Healthcare is subject to mandatory checks, including a NDIS Worker Screening Check, National Police Check, and evidence of Australian work rights.
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📌 Business Support And Finance Coordinator (Melbourne)
🏢 Ignite Healthcare
📍 Melbourne