The New Royal Hotel Rubyvale is seeking a dedicated Accommodation and Hospitality Manager to oversee the delivery of core guest services, with responsibility for accommodation bookings, room readiness, housekeeping oversight, and front-of-house experience across day-to-day operations. This position plays a critical coordination role between the restaurant, housekeeping, and reception areas, ensuring that all guests receive consistently high levels of service across all touchpoints.
Key responsibilities
Manage and oversee daily accommodation bookings and reservations systems
Ensure timely check-ins, check-outs, and coordination of guest room preparation
Ensure productive use of property management systems for bookings and reporting
Provide frontline support to guests on-site, assisting with inquiries and resolving service issues promptly
Monitor guest feedback to continuously improve service standards
Coordinate daily housekeeping schedules and room turnaround priorities
Conduct routine inspections to ensure guest rooms meet hygiene and presentation standards
Respond to guest inquiries,



feedback, and complaints in a timely and professional manner
Assist with shift rosters, general staff direction, and task follow-upsEnsure compliance with health and safety regulations and general venue cleanliness
About you
Advanced Diploma or Diploma Level Qualification, or 3 years of relevant experience may substitute for formal qualifications
2 years or more experience in hospitality, guest services, or accommodation operations
Proven ability to coordinate small teams across cleaning, reception, and service roles
Excellent communication skills and commitment to customer satisfaction
Working knowledge of reservation systems, housekeeping protocols, and guest management practices
Understanding of workplace hygiene and WHS requirements in hospitality
Responsible Service of Alcohol Certificate
Food Safety Supervisor Certificate
Driver's License (C) with a good driving record
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📌 Accommodation And Hospitality Manager (Queensland)
🏢 CVOM
📍 Queensland