AustralianSuper is seeking a Voice of Customer Operations Lead to join the Member Strategy and Insights team. You will be the technical and operational leader of our Voice of Customer ecosystem, transforming member feedback and contact centre interactions into actionable insights that drive measurable improvements in member experience.
You will design surveys, dashboards and analytics, manage data governance, and coach colleagues to uplift our customer experience program across the fund.
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📌 Voice Of Customer Ops Lead: Insight‐Driven Cx (New South Wales)
🏢 AustralianSuper
📍 New South Wales
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