Lakes Hyundai is seeking a Workshop Controller to join our team on a full-time basis at our North Lakes, QLD location. This is a strategic position within our automotive service operation that plays a crucial role in ensuring the smooth, efficient running of our workshop. The Workshop Controller will oversee all aspects of workshop operations, from scheduling and resource management to quality control and customer satisfaction. This role is essential to maintaining Lakes Hyundai's reputation for excellence in vehicle servicing and repairs, directly impacting both our customers' experience and our operational profitability.
What you'll be doing
Managing daily workshop operations, including scheduling, resource allocation and workflow optimisation
Coordinating with technicians and service advisors to ensure efficient completion of vehicle repairs and services
Monitoring job progress and ensuring work is completed to the highest quality standards
Managing customer communication regarding service progress, timelines and any issues that may arise
Maintaining accurate workshop records and documentation for all servicing and repairs
Ensuring compliance with all safety regulations and workshop procedures
Identifying and resolving operational bottlenecks to improve workshop efficiency
Liaising with parts suppliers and external contractors as required
Handling warranty claims and ensuring proper documentation
Contributing to a positive workshop culture and supporting staff development
What we're looking for
Proven experience in a workshop or operations control role, preferably in the automotive industry




Strong organisational and time management skills with the ability to prioritise multiple tasks
Excellent communication abilities with both technical and non-technical staff
Proficiency with workshop management systems and computer software
Knowledge of automotive servicing and repair processes
Demonstrated ability to solve problems and make decisions under pressure
Understanding of health and safety regulations in a workshop environment
Strong customer service orientation with an ability to manage expectations
Leadership qualities with the ability to motivate and support a team
A valid driver's licence
Relevant qualifications in automotive, business management or operations would be advantageous
What we offer
competitive remuneration commensurate with experience and qualifications.
professional development opportunities to advance their career within the automotive retail sector.
collaborative workplace culture where your contributions are valued and recognised.
access to Hyundai products and services
a safe, modern workshop facility
we are committed to the wellbeing of our employees and encourage a healthy work-life balance.
About us
Lakes Hyundai is part of a leading automotive retail group with a robust reputation for customer excellence and quality service. With a commitment to providing the highest standards of vehicle sales and servicing, we pride ourselves on our professional team, state-of-the-art facilities and comprehensive customer care. We are dedicated to fostering a workplace where employees can develop their skills, build rewarding careers and contribute to our ongoing success. Our values centre on integrity, customer focus and continuous improvement.
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📌 Workshop Controller (Queensland)
🏢 Lakes Hyundai
📍 Queensland