The Operations & Personal Assistant (Mandarin Speaking) provides practical, proactive support across business operations and the Director's personal and family commitments.
Working closely with the Director, internal teams and external service providers, this role coordinates schedules, projects, suppliers and day-to-day arrangements, ensuring priorities are managed and tasks are followed through to completion.
Fluency in both English and Mandarin Chinese languages
is essential.
The position suits someone highly organised, resourceful and discreet, who enjoys varied responsibilities and takes ownership of keeping things running smoothly.
Role Overview
The Operations & Personal Assistant (Mandarin Speaking) provides practical, proactive support across business operations and the Director's personal and family commitments.
Working closely with the Director, internal teams and external service providers, this role coordinates schedules, projects, suppliers and day-to-day arrangements, ensuring priorities are managed and tasks are followed through to completion.
Fluency in both English and Mandarin Chinese languages
is essential.
The position suits someone highly organised, resourceful and discreet, who enjoys varied responsibilities and takes ownership of keeping things running smoothly.
Why Join Us
Competitive remuneration package including base salary, performance bonus and super
Generous staff discount plus quarterly product allowance
Beautiful CBD office built for collaboration and creativity
Supporting a High Net worth family
A connected, high-performing culture with regular team events
Key Responsibilities
Director & Personal Support
Manage the Director's calendar, meetings, appointments and family commitments, including bookings and supporting documents.
Handle correspondence, records, couriers and general administration; track actions and follow up on deadlines.




Coordinate school schedules, communications, extracurricular activities, tutoring, competitions and excursions, liaising with education providers.
Provide Mandarin–English translation and interpretation for the Director, family and team.
Coordinate domestic and international travel, business and family events, including itineraries, invitations, gifts and logistics.
Support ad hoc business and personal projects, maintaining key contacts and records.
Product Development, Supply Chain & Compliance
Support product research and development across Australian and overseas teams, coordinating samples, prototypes, testing and feedback.
Liaise with designers, copywriters, manufacturers, freight forwarders and 3PL providers to keep production and delivery on track.
Maintain product records and relevant systems, including PREP, APCO, GS1 and AICIS.
Prepare supply, inventory, import and compliance reports, and coordinate consultants, documentation and regulatory submissions.
Marketing Support and Coordination
Support RedNote strategy through content planning, posting, community management and promotional activities.
Coordinate Chinese influencer partnerships, product seeding and campaigns; monitor performance and recommend improvements.
Support TikTok Shop and Amazon account setup, maintenance and troubleshooting.
Coordinate Australian–US team communication, external content providers and daily US marketing and operational activities.
4. Office & Household Administration




Manage office supplies, administration and workspace organisation; coordinate maintenance, service providers and relocation arrangements.
Maintain household bills and records, and coordinate construction, warranties, repairs, security, gardening and insurance matters.
Track vehicle servicing, toll accounts, insurance and registration renewals, ensuring timely payments and follow-up.
Assist with organising business and family events, celebrations and special occasions, including bookings, invitations, gifts and logistics.
Requirements & Expectations
Fluent in English and Mandarin, with the ability to translate and interpret accurately in business and personal settings.
4 years+ Australian local driving experience and understand Australian culture and lifestyle is essential.
Highly organised, with strong attention to detail and the ability to manage competing business and personal priorities.
With 2 years experience and expertise in operations and supply chains is a excellent supplement.
Strong coordination and project management skills, with a consistent approach to tracking deadlines, following up and completing tasks.
Excellent communication and interpersonal skills, with confidence working across Australian and overseas teams, suppliers, schools and service providers.
Discretion and professionalism when handling confidential company, personal and family information.
Proficiency in Microsoft Office, including Excel, Word, PowerPoint and Outlook, and confidence learning new systems and platforms.
Practical problem-solving skills, initiative and the ability to work independently while keeping the Director and relevant stakeholders informed.
A flexible, service-minded approach and willingness to provide hands-on support across a varied range of responsibilities.
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📌 Operations And Personal Assistant (Melbourne)
🏢 seek.com.au
📍 Melbourne