Black's Funerals is a family-owned business that has proudly served North Queensland since ****. We operate across Innisfail, Tully and surrounding areas.
We are expanding our team and are seeking a compassionate, reliable person to join us on a full-time basis. No previous experience is required just a genuine desire to support families during their time of need. From day one, you will receive full training to help you develop the skills needed to deliver a first-class funeral service.
As a team member, you will assist with both funeral services and the care of the deceased. Working within a close-knit team, you will play an key role in ensuring our families receive seamless, respectful and professional care. We welcome applications from those new to the industry, as well as experienced funeral professionals. No two days are the same.
Key responsibilities:
Welcome applicants, establish their needs and recommend appropriate products and services
Be available to respond to requests from applicants and members of the public
Offer the full range of products and services available
Adopt a sensitive and compassionate approach when handling enquiries relating to funeral products and services, ensuring expectations are managed appropriately
Collect all necessary information required to progress each enquiry




Ensure all systems are updated in a timely manner and liaise closely with logistics and wider funeral teams when arranging services
Collect the deceased from a range of locations and situations in a professional, empathetic and dignified manner
Conduct funeral services, including bearing coffins and driving funeral vehicles in a considerate and skilled manner
Prepare coffins and engrave name plates in line with applicant requirements
Prepare the deceased in our care for viewings and services
Maintain cleanliness of equipment and facilities, including ceremonial vehicles, lawns, gardens and grounds
What you'll bring to the role:
A professional, caring approach to client and customer service
The ability to follow instructions precisely, with strong attention to detail
A proactive approach and the initiative to support clients and your team in any situation
A professional presentation
The ability to remain calm and compassionate in emotional situations
An open mind when working around the deceased
The ability to perform the physical requirements of the role, including manual lifting
Availability to participate in a rotating after hours on call roster, this will be a non-negotiable requirement of the position.
Only shortlisted applicants will be contacted.
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📌 Funeral Director (Innisfail)
🏢 Blacks Funerals
📍 Innisfail