Mediator – Strata and Community Living Grade: Clerk Grade 7/8 (starting at $116,981 - $129,492 base plus superannuation) Duration: 2 x Temporary (12 months) Location: Parramatta or Gosford. Minimum office presence required, with hybrid and flexible working conditions available.
About the role NSW Fair Trading is looking for driven and passionate people who want to make a difference for people living in strata, retirement villages and residential land lease communities. As part of the Strata and Property Taskforce in NSW Fair Trading, we are looking for experienced mediators to provide efficient and effective mediations for parties in dispute in accordance with relevant legislation within our mediation team.
What you'll do:
Facilitate meaningful resolutions in complex disputes.
Empower fair outcomes that make a real impact in the community.
What we're after:
Sharp negotiation and problem‐solving skills.
A calm, impartial and empathetic approach.
About the team The mediation team forms part of Fair Trading Strata and Property Services and works across Fair Trading to ensure fair, risk‐based and impactful regulation of the strata and property industry in NSW. The main focus of the team is to provide a free alternative dispute resolution service for residents of NSW who live in or own a property in strata and community schemes, retirement villages and residential land lease communities. This high performing team consistently resolves or partially resolves around 70% of disputes and we are looking for people to help us to run the best mediation service in Australia.
Key responsibilities:
Provide mediation services for customers in community living
Collaborate with other mediators and team members to ensure an effective and quality dispute resolution outcome,



including exploring new ways to enhance Fair Trading's support for people seeking to resolve disputes
Provide guidance and training where required for new staff members
Actively participate in community and stakeholder engagement activities
Key challenges:
Produce high volume and high-quality work in handling disputes in a timely manner
Maintaining neutrality while demonstrating empathy for customers with diverse needs and backgrounds
To be successful you will have:
Experience conducting mediations
Appropriate mediation training recognised by the National Mediator Accreditation System (NMAS) standards
Strong communication skills including the ability to explain complex concepts clearly and simply to diverse audiences, and to write transparent and concise correspondence
Self‐directedness in actively looking for opportunities to develop strengths, and demonstrate a commitment to maintaining a high level of knowledge on current legislation and policies relating to your role
Excellent time management and organisational skills
Closing Date: Tuesday, 6 October **** (at 9:59am)
Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on ************ or .
For more information, please visit Information on some of the different types of disabilities Information on adjustments available for the recruitment process
For enquiries relating to recruitment please contact Jessica Love via .
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📌 Mediator (Sydney)
🏢 NSW Fair Trading
📍 Sydney