Crisis Support Worker - Domestic and Family Violence
The St Vincent de Paul Society Queensland, including Vinnies Housing and our Vinnies Retail Stores, is committed to making a positive difference in our communities.
Through a diverse range of positions, locations and opportunities, we work towards one common cause by providing hope, support and housing solutions for Queenslanders in need.
As one of the state's largest charities, support service providers and community housing providers, we support hundreds of thousands of Queenslanders each year through issues like homelessness, poverty, family breakdown, domestic violence, financial hardship and housing insecurity.
No matter the role, each one of our team members has an important part to play in shaping a more just and compassionate society.
Why You'll Love Working with Us
Make a Real Difference
– Every hour you invest contributes directly to improving lives in our community.
Be Rewarded for Your Time
– Enjoy competitive hourly rates under our Enterprise Agreement, recognising the value of your skills and dedication.
Boost Your Take-Home Pay
– Maximise your income with generous Not-for-Profit salary packaging benefits: up to $15,900 annually, plus an additional $2,650 for meals and entertainment.
Your Health Matters
– Access comprehensive support through our Employee Assistance Program, plus exclusive Medibank health insurance discounts to help you thrive inside and outside of work.
Find Your Work Family
– Join a genuinely inclusive team where you're seen, heard, and supported.
The Role
Make a real difference when it matters most!
Are you passionate about supporting women and children experiencing domestic and family violence? Do you want to be part of a team that provides safety, dignity and a pathway forward out of crisis.
Join our team at Madonna House,



where every day you will play a vital role in helping people rebuild their lives.
As a
Crisis Support Worker
, you will provide compassionate, practical and client-centered support to women and children accessing our crisis accommodation program.
Working across the full client journey, you'll help clients stabilise, feel protected, and build the skills and confidence needed for independent living.
This is a
Permanent, Part-time
role (3 days per week) based in South Brisbane, with a rotating roster (including flexibility to support additional shifts when needed).
What you'll be doing:
Provide holistic, trauma-informed support to clients experiencing domestic and family violence
Deliver case management, including assessment, safety planning and goal setting
Support clients to access safe housing, services and community connections
Advocate for clients and assist them to navigate complex systems
Build trust through respectful, strengths-based engagement
Maintain accurate records and contribute to a safe, well-run environment
Work collaboratively within a supportive multidisciplinary team
About You
You are empathetic, resilient and motivated to support people through challenging circumstances. You bring both professionalism and genuine care to your work.
You will have:
Certificate III in Community Services (or similar)
Experience in homelessness, crisis accommodation, or community services
Understanding of domestic and family violence and trauma-informed practice




Strong communication, organisation and time management skills
Ability to work both independently and as part of a team
A commitment to respect, dignity and client confidentiality
You'll also need:
Current Blue Card
Eligibility to work in Australia
Willingness to complete required pre-employment checks
What this role offers:
Meaningful work that directly changes lives
Be part of a values-driven organisation focused on compassion, respect and inclusion
Supportive team environment with opportunities to learn and grow
Work that is challenging, rewarding and purpose-driven
We are committed to Safeguarding
St Vincent de Paul Society Queensland, Vinnies Housing and Vinnies Retail Stores are committed to promoting and protecting the welfare, wellbeing and human rights of all people who interact with, or are affected by, our work, particularly those who may be at risk of abuse, neglect or exploitation.
We have robust recruitment and screening processes to attract people who share our values and uphold our zero-tolerance approach to abuse,neglectand exploitation.
All employees,membersand volunteers are expected to uphold this commitment. Roles involving direct work with children or adults at risk require a valid Blue Card, which must be verified before commencement. Successful candidates will also undergo relevant background screening which includes a police check and reference checks as part of the recruitment process.Some positions may also require a pre-employment medical check.
We are committed to meaningful equity and diversity in our workforce.
Applications from Aboriginal and Torres Strait Islanderpeople arestrongly encouraged. To be eligible for this position you must havean appropriate visato work in Australia/New Zealand.
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📌 Crisis Support Worker - Domestic And Family Violence (Brisbane)
🏢 St Vincent de Paul Society Queensland
📍 Brisbane