We're redefining Service Now consulting—fusingelite expertisewithstartupagilityto delivertransformative solutionsthat outsmart traditional Big-4 firms. We are one of thelargest and fastest growingsoftware consulting firms in our segment across Australia and New Zealand.

Our growth has been fuelled by a relentless focus on innovation, our own product development, and an outstanding customer-first culture – reflected in our customer satisfaction ratings consistently above 4.9/5. We are also on the radar of major industry analysts and global enterprise customers alike.

At our core, we believe in empowering people to thrive and grow, whether that's our clients or our team.

Why You'll Love Working Here

- Growth opportunities across Australia and Recent Zealand
- Flat structure, rapid growth, high ownership culture
- Creative freedom to lead and implement your ideas
- Direct impact on growth, brand visibility and client experience

Candidate Location

Across India - Flexible Work Location

The Opportunity

At Sysintegra, we are looking for a **Senior Service Now Consultant**, responsible for overall design, architecture, and mapping of client business requirements to technical solutions. This role will work with clients to assess current state processes and tools, identify Service Now platform solution options, define Service Now solution requirements, determine integration needs, and develop overall architecture and implementation plans.

Requirements

Skills

- Extensive experience in Service Now solutioning, including hands-on design & deployment.




- Expertise in mapping client business requirements to scalable and supportable technical solutions.
- Deep knowledge of any of the Service Now modules such as ITSM, ITOM, HRSD, CSM, FSM, SPM, and others.
- Strong background in IT service management solution implementation and Service Now development.
- Proficiency in front-end and backend technologies (XML, HTML, CSS, Java Script, AngularJS, Jelly Script, Web Services, etc.).
- Ability to lead architecture discussions, develop business cases, and present to senior executives.
- Experience in designing and implementing integrations between Service Now and third-party applications.
- Proven track record in delivering large-scale Service Now projects adhering to best practices.
- Capability to coach and mentor team members through technical guidance and knowledge-sharing sessions.
- Strong analytical and troubleshooting skills to ensure high-quality technical solutions.
- Ability to act as a Service Now subject matter expert during executive briefings and marketing events.

Qualifications

- Minimum 6+ years of industry experience in IT service management and enterprise solutions.
- Strong background and deep experience with Service Now, with relevant certifications.
- Service Now Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) certifications preferred.
- Ability to manage multiple projects simultaneously while ensuring quality delivery.
- Engaging presentation style with the ability to lead discussions in technical and business settings.
- Experience in working under pressure and managing multiple campaigns at the same time.

📌 ServiceNow Consultant(Remote) (Remote)
🏢 Sysintegra
📍 Townsville