Mt William Holdings Pty Ltd – Grampians VIC

Luxury Guest Host (FOH) & Sommelier
Mount William Station | Grampians, Victoria
Package: up to $100,000 All-Inclusive for right candidate

($70,000 Salary + $8,400 Superannuation + Accommodation Valued at $15,000 + Utilities & Staff Meals Valued at $7,600)

One of Australia's Most Exciting Luxury Lodge Destinations

At Mount William Station, we believe luxury is not about formality.

It's about genuine hospitality, thoughtful details, unforgettable moments, and making people feel truly cared for.

Nestled beneath the Grampians National Park on a historic 1842 pastoral estate, Mount William Station is one of Australia's most exciting, emerging luxury accommodation experiences. Following Gold Medal success at both the Victorian and Australian Tourism Awards, we are entering an exciting new chapter of growth.

We're seeking an exceptional Luxury Guest Experience Host & Sommelier to become the face of our guest experience and help elevate Mount William Station into one of Australia's most admired luxury regional destinations.

This is far more than a wine role. It's an opportunity to create memorable guest experiences, lead a culture of hospitality excellence, and help shape something truly special. From the moment a guest arrives at check-in to hosting our nightly dining experience.

About The Role

As our Luxury Guest Host & Sommelier, you'll be the face of Mount William Station and a key leader within our growing team.

From welcoming guests into our historic Homestead to hosting exceptional dining and wine experiences, you'll help create the warm, authentic hospitality for which Mount William is becoming known.

Working closely with our owners, award-winning chef and wider small team, you'll help deliver one of regional Australia's most distinctive luxury accommodation and dining experiences.

This is a hands- on front line role. As a small and passionate team, we all roll up our sleeves and support one another. While your primary focus will be guest experience, wine and front-of-house duties, you'll also be willing to assist across the business when needed.

You’ll take pride in ensuring the property is always beautifully presented, with an eye for the details that transform a stay into a truly memorable experience.

As Mount William Station continues to grow, you'll have the opportunity to train, mentor and inspire future team members, helping shape our culture,



standards and reputation. Once you have established a reputation on service and the front line.

Understanding we only have 8 high-end rooms, so communical dinners are intimate and personal (up to 16 guests).

This role is ideal for someone who combines refined service standards with genuine warmth, loves connecting with people, and wants the autonomy to help build something truly special.

There are opportunities for high-end hospitality couples where your partner also works in luxury hotels or lodges. With a pathway to grow into the Hotel Manager role.

What You’ll Be Doing

Luxury Guest Experience Host

- Welcome and host guests throughout their stay
- Create personalised and memorable guest experiences
- Build genuine guest relationships and encourage repeat visitation
- Anticipate guest needs before they arise
- Ensure the Homestead, guest spaces and public areas are always beautifully presented
- Take ownership of the guest journey from arrival through to departure
- Act as an ambassador for Mount William Station, the Grampians and the Pyrenees wine regions

Award-Winning Dining & Wine Experiences

- Work alongside our award-winning Executive Chef to deliver exceptional dining experiences
- Curate and continually evolve our wine program
- Champion the world-class wines of the Grampians and Pyrenees regions
- Develop food and wine pairings, tastings and special events
- Host wine dinners, tastings and guest experiences
- Manage cellar inventory and beverage standards
- Share your knowledge through engaging and authentic guest interactions

Leadership

- Lead front-of-house service standards and guest hosting with a hands-on approach. Knowing most nights you will be delivering the high-touch service for guests
- Foster a culture of excellence, care and professionalism
- Lead by example through a hands-on approach
- In time, help recruit, train and mentor future team members as the business grows

Property & Business Support

- Support other departments as part of a cooperative small-team environment
- Host media, trade and VIP guests




- Contribute ideas that continually elevate the guest experience
- Help continually build Mount William Station into a world-class luxury destination

Who We're Looking For

You are naturally warm, confident and engaging.

You love people.

You notice the small details.

You understand that luxury hospitality isn't about being pretentious, it's about making every guest feel genuinely welcome, cared for and remembered.

You'll likely bring:

- Strong wine knowledge and a passion for sharing it
- Experience in luxury hospitality, fine-dining restaurants, wineries or boutique hotels
- Exceptional communication and interpersonal skills
- Immaculate presentation and professional standards
- Natural leadership ability
- Strong organisational skills and attention to detail
- A positive, solutions-focused mindset with resilience to live in a country environment
- A desire to continually learn and grow

Formal wine qualifications are valued, but attitude, warmth and hospitality instincts matter even more.

Why Join Mount William Station?

This is a rare opportunity to join a business on the rise.

We are looking for someone who shares our belief that great hospitality has the power to create lifelong memories.

Autonomy & Influence

Help shape the future of the guest experience, wine program and service culture.

Career Growth

Help shape the future of Mount William Station while developing into a senior hospitality leader.

Lifestyle

Live and work in one of Victoria's most beautiful regions, surrounded by nature, wineries and breathtaking landscapes.

Accommodation Included

Accommodation, utilities and staff meals while on service are included as part of your package.

Exceptional Team Culture

Join a caring, ambitious and supportive team that genuinely enjoys working together and helping each other out.

Work Alongside Industry Talent

Collaborate with an award-winning chef and hospitality professionals committed to excellence.

Make Your Mark

Play a key role in helping build Mount William Station into a world-class luxury destination.

This Role Is Perfect For Someone Who Wants To

- Escape the city grind without compromising their career
- Help build something rather than simply maintain it
- Work alongside passionate people
- Create unforgettable guest experiences
- Be proud of where they work and what they contribute

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📌 Luxury Guest Host (FOH) & Sommelier (Ballarat)
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