1. Primary Purpose of Position

In collaboration with the Venue Manager, Head Chef and Directors

- plan, implement and execute the front of house operations
- and in partnership with the Executive & Sous Chefs, build qualified and cohesive teams.

1. Core Values

Quality
It is paramount across all aspects of our offerings i.e., produce, wine, service. It’s our driving factor across all decisions.
Grounded

We work and lead with honesty, humility, and pride in what we do.

Respect

We have respect for our region, community, industry, colleagues, staff, and self. We accept and understand we are all unique and we have each other’s back.

1. Essential Duties & Responsibilities

Service

- Continuously monitor the operations of the day to day running of the restaurant and monitor for and implement improvements via the Venue Manager.
- Coordinate the smooth operations of the Restaurant and Bar includes ordering stock and any needed equipment.
- Manage restaurant capacity and bookings
- Maintain a high standard of cleanliness in areas of your responsibility and ensure menus / wine lists are highly presentable
- Be aware of the continuous changes and trends within the food and beverage industry.
- Prepare a monthly stock take
- Ensure POS is accurate/ up to date and matches menu in offering and pricing

Customers

- Ensure the Restaurant & Bar operates smoothly and professionally, providing customers with an all-encompassing high-end dining experience
- Meet and greet customers in a hosting capacity
- Maintain professional and efficient customer service; you are representing the Snake + Herring brand
- Seek customer feedback at all opportunities,



review and implement where appropriate
- Respond to customer requests in a professional and timely manner, via phone, email or face to face
- As the senior person on shift resolve any customer or staff issues or notify manager so they can follow up.

Leadership

- Demonstrate the organisations Core Values to match with your personal values
- Build a strong work ethic in staff whilst maintaining a fun, welcoming, caring flexible workforce where staff feel valued.
- Participate in staff development to build continuous improvement across the team
- Ensure the Restaurant Attendants and Bar Attendants are trained to run their own section
- Responsible for self-development and continuous learning.

Financial

- Identify areas of revenue opportunity and cost minimisation
- Settle tills at the end of a day and prepare daily takings report
- Banking / change money for tills

Organisational

- Adhere to policy and procedures and legislative requirements
- Coordinate events as required
- Represent Snake + Herring at promotional events.
- In absence of Venue Manager prepare rosters

Other duties as directed in the scope of this position.

1. Work Health & Safety

All staff are expected to:





- comply with safety instructions in the work environment and to familiarise yourself with WH&S; policies and procedures
- take reasonable care of your own health and safety as well as that of other people who may be affected by your conduct in the workplace i.e. Duty of Care
- be familiar with evacuation procedures and assembly area
- ensure that any hazardous conditions are eliminated or minimised and that near misses and injuries are reported immediately to the supervisor.

If your role includes people management duties, these include the requirement to manage the health and safety of people under your control and support the actions contained in the WH&S; policies and procedures.

1. Key Selection Criteria

- Excellent interpersonal skills to provide top-notch customer service and work cooperatively with key stakeholders
- Strong leader of people
- Ability to manage time effectively and prioritise competing tasks
- Well-developed planning and organising skills for restaurant operations
- Understanding of finance to manage rosters and budgets
- Industry experience of food and beverage, desirable interest in wines
- A drive for continuous improvement and learning.

1. Requirements

- New staff will be required to provide a Police Records Check with the date no longer than 6 months prior
- Employees are required to advise of any changes that may affect the Police Records Check status
- A completion of pre-existing injury or illness declaration will be required
- Restaurant & Bar Attendants are required to hold a Responsible Service of Alcohol certificate
- Provide copies of passport and visa documentation to show working rights in Australia.

📌 Waiter Supervisor (Albany)
🏢 The Ripe Bunch
📍 Albany