Provide support & comfort to our lovely residents, by applying your exceptional customer service & hospitable nature to ensure their needs are met.
Your Day at Menzies MalvernLocated in the heart of Malvern, Menzies Malvern is a premium retirement community where luxury, wellness and vibrant living come together.
The team at Menzies Malvern are looking for a dedicated Village Support Officer to join our team on a casual basis, helping to create an exceptional resident experience every day. As part of our team, you will support residents in their daily lives while promoting independence and wellbeing across the village.
As a valued all-rounder, you will assist with a variety of tasks and play an important role in fostering meaningful relationships with residents. You will contribute to the warm, inclusive environment that helps make this community a place residents are proud to call home.
Reporting the Assistant Village Manager, your duties will include:

Responding to resident emergency calls and incidents
Providing first aid support and coordinating emergency services when required
Working independently and confidently when required, including after-hours shifts
Responding to resident enquiries and delivering outstanding customer service in every interaction
Helping maintain safe, clean, and welcoming community spaces
Assisting with general administration and operational tasks
Supporting resident wellbeing and village events
Maintaining a respectful, safe and supportive environment for all residents
Providing assistance with miscellaneous tasks around the village, as directed by manager

Shifts
This role requires availability to work primarily on Saturdays, with shifts rotating between day and afternoon/sleepover shifts. Shift times are as follows:

Day shift: 8am - 5pm
Afternoon/Sleepover shift: 5pm - 10pm (active duty), followed by a sleepover from 10pm - 8am





There will also be opportunities to pick up additional shifts during the week to cover annual leave and other absences, including day, afternoon and overnight shifts. You may also be required to provide on-call support when needed.
We encourage applications from candidates who are flexible and available to work weekends, afternoons and sleepover shifts. Please note that the ability to work sleepover shifts is an essential requirement of this position.
About YouA professional and positive approach is required at all times to ensure that all residents’ needs are met, as well as having the following:

Excellent communication skills, both verbal and written, with the ability to engage effectively with a diverse community
A current First Aid & CPR Certificate (or be willing to obtain)
The ability to work independently, be highly motivated and able to take initiative
Have strong organisational skills, with the ability to manage and prioritise multiple tasks effectively
The ability to remain calm and respond appropriately in emergency situations
Have basic computer skills
A genuine passion for supporting and building positive relationships with residents

About Keyton
With over 65 villages across Australia, 15,000+ residents and 800+ passionate staff, we’re leading the way with heart, for a new age of wellbeing, connection and choice for all independent seniors.

Leveraging over 30 years of experience, our teams work across the country in a variety of departments and business units,



all share a common goal: We Lead with Heart, and we are committed to creating caring and fun-filled retirement communities.

Our purpose is to create places where communities thrive – not only for residents, but importantly, for our employees also. We do this by creating safe, secure and connected independent living communities where residents can enjoy active and social lifestyles, close to essential services and amenities.

Keyton Perks & Benefits

Supportive and welcoming team workplace
Ongoing training and development opportunities
Growth opportunities pathways across a national organisation
Employee referral program
Exclusive employee discounts and deals
Health & Wellbeing and Reward Program
Access to the Sonder wellbeing app
Discounted health insurance
Annual flu vaccinations and skin checks
The opportunity to make a genuine difference in residents' lives

Ready to Join the Fun?
If you’re calm under pressure, love a varied customer service role and are committed to creating a secure and caring environment, we’d love to hear from you. Join us in supporting a vibrant community of independent seniors—your work will truly make a difference every day. Apply now and be part of something rewarding.
Please submit your resume and cover letter to the link below. In your cover letter, please highlight your interest in the Village Support Officer opportunity and explain how your skills, qualifications and interests align with our requirements.
Please note: The successful applicant must complete a Police Check & will be required to receive an annual flu vaccination between the months of May-November, with supporting documentation prior to joining. For selected role, pre-employment medical assessments will also be required prior to any employment offers being made.

📌 Village Support Officer (Malvern)
🏢 Keyton
📍 Malvern