Rochester and Elmore District Health Service

‘To be a trusted leader in our local rural health care'

GP PRACTICE MANAGER - RPCC

Full Time, ongoing

About the role

The Practice Manager provides operational leadership for the Rochester Primary Care Centre (RPCC), the general practice operated by Rochester and Elmore District Health Service (REDHS), ensuring safe, efficient, patient-centred and financially sustainable service delivery. The position coordinates day-to-day practice operations, supports general practitioners, nursing and administration staff, and maintains effective systems for patient access, billing, workforce coordination, accreditation, compliance and business performance. The position works closely with the Director of Allied Health and Community Services and clinical leaders to strengthen service quality, improve patient experience, support workforce sustainability and identify opportunities to grow primary care services in response to community need.

Key responsibilities

- Lead the day-to-day operation of the practice, including reception workflows, appointment systems, clinician schedules, patient flow, facilities, supplies and administrative processes

- Provide visible, supportive leadership to the team, including the Client Services Team Leader, and coordinate recruitment, onboarding, orientation, rostering, training, performance development and workload allocation

- Maintain accurate and compliant billing processes across Medicare, Department of Veterans' Affairs, Transport Accident Commission, WorkSafe Victoria and private billing arrangements

- Hold operational oversight of general practice financials and contribute to budget development, forecasting and performance reporting

- Coordinate practice readiness for accreditation and ensure policies, procedures and operational systems align with applicable Royal Australian College of General Practitioners standards, privacy obligations, workplace health and safety requirements and REDHS policy

- Promote respectful, inclusive and patient-centred service, monitor patient feedback and service experience, and respond to administrative concerns and complaints

- Maintain effective use of the practice management and electronic clinical record systems, including user access, templates, recalls, reminders, data quality and administrative workflows





- Work with the Director of Allied Health and Community Services and the clinical team to support practitioner recruitment, onboarding and retention, service planning and sustainable growth of the practice

- Identify and manage operational risks, incidents and service issues within scope, and meet occupational health and safety responsibilities

- Actively demonstrate and embed the REDHS values in all actions, decisions and interactions

About you

- Demonstrated experience managing a general practice, medical centre or comparable primary care service, with a strong understanding of day-to-day practice operations

- Demonstrated leadership experience, including workforce coordination, staff development, performance support and the ability to build a positive, accountable team culture

- Sound knowledge of Australian general practice billing and Medicare requirements, together with the ability to monitor revenue, expenditure, budgets and operational performance

- Knowledge of general practice accreditation, quality improvement, privacy, records management and relevant healthcare compliance requirements

- High-level communication, relationship management and problem-solving skills, including the capacity to work effectively with medical practitioners, multidisciplinary teams, patients and external stakeholders

- Demonstrated capability using electronic practice management and clinical record systems, together with Microsoft Office applications and operational reporting tools

- Ability to manage competing priorities, exercise sound judgement, work with a high degree of autonomy and remain calm and skilled in a busy healthcare environment

- Current National Criminal History Check

- Current Victorian Driver's Licence

- Current immunisation status in accordance with REDHS policy, including influenza vaccination

Further information can be obtained by contacting Mitch Schwenke, Director Allied Health and Community Services on 0419 145 *** or by email *********@redhs.com.au

How to Apply:





- Go to https://www.redhs.com.au/working-with-redhs/current-vacancies/ or Email ***********@redhs.com.au for more information

- View a copy of the Position Description

- Complete the Employment Application form

- Complete your application on Seek including uploading resume and cover letter including selection criteria if applicable

APPLY NOW: Applications will be assessed upon receipt and if a suitable applicant is found, the position will close prior to the advertised closing date.

About REDHS

REDHS is a trusted leader in local rural health care. The vision is to be a trusted leader in rural health care, with a commitment to fostering a workplace where people feel valued, respected and connected. As a trusted service provider, REDHS actions shape culture and influence the experience of those served. The practice is located within the REDHS Primary Care Centre, working in close proximity to allied health and other hospital services and practitioners.

Why do our staff like working for us?

✔ When you join REDHS you are more than just a number, you are valued at REDHS and are part of our caring journey for our community.

✔ At REDHS we provide a safe well-resourced environment that enables our staff to focus on providing excellent care

✔ Our workplace culture is inclusive and diverse and is centred around team connectedness, the provision of safe-quality care, developing our workforce and supporting their well-being

✔ We have an onsite café that serves great coffee and you can enjoy a laugh at our social functions!

What are the benefits for you?

✔ We offer competitive rates of pay

✔ You will have access to salary packaging options which means you pay less tax and keep more of your pay

✔ There are learning and development opportunities including an onsite educator and access to study leave

✔ Flexible work practices including the option to purchase additional annual leave

✔ Access to confidential Employee Assistance Program that extends to your immediate family

REDHS is committed to creating a diverse environment and is proud to be an equal opportunity employer. We recognise the value of the diversity and strength of Aboriginal and Torres Strait Islander cultures to the heritage of all Australians and encourages Aboriginal and Torres Strait Islander people to apply.

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