POSITION DESCRIPTION

Position TitleNew Vehicle Sales Consultant DepartmentNew Vehicle SalesPRIMARY PURPOSEThe New Vehicle Sales Consultant is responsible for guiding customers through the vehicle purchasing process, ensuring an outstanding customer experience. You will work closely with customers to understand their needs, present vehicle options, and help them make informed decisions. KEY ACCOUNTABILITIES/RESPONSIBILITIESOPERATIONAL/FUNCTIONAL

- Greet and assist customers as they enter the showroom.
- Provide excellent customer service when interacting with internal and external stakeholders.
- Identify and gain new business through leads, following up referrals, and keeping abreast of competitor’s strategies.
- Build and maintain customer loyalty and support by understanding customer objectives, buying criteria and decision-making processes.
- Identify and exceed customer needs by providing in-depth advice and service, including understanding the cost benefits reasoning analysis among product range and communicating it to customers.
- Demonstrate vehicles by explaining characteristics, capabilities, and features, taking test drives, and explaining extras/options, warranties, and services.
- Negotiate sales agreements and close deals to meet or exceed sales targets.
- Build and maintain strong relationships with customers, ensuring repeat business and referrals.
- Offer advice on vehicle lifecycle management and replacement strategies.
- Ensure a high level of customer service throughout the sales process.
- Resolve customer complaints and issues promptly and professionally.
- Maintain a strong understanding of customer needs and preferences.
- Follow up with prospective customers and maintain a customer database.
- Keep up to date with product knowledge and industry trends.




- Introduce customers to the dealership's internal departments, such as Aftercare and Finance, to explore available services and options.
- Assist in arranging financing and insurance options for customers.
- Work collaboratively with other team members to achieve dealership goals.

OCCUPATIONAL HEALTH AND SAFETY

- Comply with all health, safety and hygiene policies, systems, and OH&S; legislation to maintain an appropriate working environment.
- Ensure all departmental work areas in a clean, hygienic, and safe state always.
- Report and document all incidents, accidents, injuries, hazards, or property damage as per the company policy.

KEY RESULT AREAS

- Communication
- Customer service
- Knowledge
- Repeat customers
- Sales results

PERSONAL REQUIREMENTSKNOWLEDGE AND SKILLS
ESSENTIAL

- Working knowledge of the automotive industry.
- Understanding of vehicle sales operations
- Outstanding communication skills and ability to provide excellent customer service.
- Knowledge of sales principles including the ability to profile customer needs, applying sales techniques, and excellent negotiation skills.
- Ability to develop highly effective working relationships by building credibility, respect and rapport with internal and external stakeholders.
- Highly motivated with the ability to work as a self-directed member of a team.




- Computer literate and proficient in the use of Microsoft Office applications.

DESIRABLE

- Strategic thinker. Able to develop plans and provide advice, develop options, analyse risks, make good judgements and solve problems.

EXPERIENCE

ESSENTIAL

- Previous experience as a sales Consultant or in an automotive sales role with a proven sales record.
- Experience in the automotive industry.

DESIRABLE

- Administrative experience and compiling reports.

LICENCES & QUALIFICATIONS

ESSENTIAL

- Current Valid Drivers Licence
- Valid Sales licence if applicable

DESIRABLE

- Relevant vocational qualification.

KEY BEHAVIOURS​​☐​ Aligned to organisation values
​​☐​ Communication
​​☐​ Customer centric
​​☐​ Industry knowledge
​​☐​ Initiative
​​☐​ Results oriented EXTENT OF AUTHORITYAuthority to act within the scope of your position to perform the objectives and requirements of your position as identified within this Position Description and as directed by the Management. The extent of the authority may alter from time-to-time at the direction of the Management. AUTOLEAGUE EXPECTATIONSIt is expected that everyone employed with Autoleague will embrace and demonstrate Autoleague core values of Collaboration, Diversity, Driven, Respect, and Integrity. In addition, it is expected that all Autoleague and individual dealership policies, procedures, protocols, and work instructions will be implemented in a professional and ethical manner. Quality is significant to Autoleague, and everyone participates in ongoing quality activities, reviews, and audits. Autoleague has strategic, operational, and individual work plans in place to support employees to achieve the aims of the group.

📌 Melville-New Vehilce Sales Consultant
🏢 Autoleague
📍 Melville