The Hinterland Collection - Coolangatta QLD

Weekend Wedding Sales & Guest Experience Officer

The Hinterland Collection | Tweed Hinterland
Casual | Saturdays & Sundays

Do you love meeting people, creating genuine connections and delivering memorable experiences?

The Hinterland Collection is looking for a warm, confident and highly personable Weekend Wedding Sales & Guest Experience Officer to join our team across Saturdays and Sundays.

This is a varied, guest-facing role combining wedding enquiries and venue tours, sales and guest experiences across our collection of beautiful Tweed Hinterland properties.

One moment you may be showing a newly engaged couple around one of our wedding venues, and the next welcoming visitors to one of our tourism or dining experiences, including hosting our Potager Kitchen Garden Tours.

We’re looking for someone who genuinely enjoys people, is comfortable with sales and has the confidence and personality to create an exceptional experience for every guest.

The role

Working predominantly Saturdays and Sundays, you will:

- Respond promptly and warmly to new wedding and event enquiries
- Speak with prospective couples by phone and email to understand what they are looking for
- Book and conduct personalised wedding venue tours and inspections
- Showcase our venues, accommodation, packages and experiences
- Build genuine rapport with couples and their families
- Follow up enquiries and venue inspections to help convert opportunities into bookings
- Maintain accurate enquiry and sales information within our CRM and booking systems
- Welcome and host guests participating in experiences across The Hinterland Collection
- Host guided Kitchen Garden Tours at Potager, sharing the story of the garden, seasonal produce and its connection to the restaurant
- Assist with other tourism, food, accommodation and special experiences offered across the Collection




- Help ensure guests receive a warm, knowledgeable and memorable experience from arrival to departure
- Assist with wedding showcases, open days, special events and activations
- Work collaboratively with our wedding, restaurant, accommodation and operations teams
- Represent The Hinterland Collection with warmth, professionalism and genuine enthusiasm

About you

We’re looking for someone who is naturally engaging, enjoys working with people and thrives as part of a team.

You will ideally be:

- Warm, friendly and confident
- A natural relationship builder and engaging host
- A genuine team player who enjoys working collaboratively with others
- Comfortable speaking to individuals and groups
- Confident with sales and proactive follow-up
- An excellent communicator in person, over the phone and via email
- Interested in food, gardens, tourism, weddings and hospitality
- Able to learn and confidently share the stories behind our properties and experiences
- Highly organised with solid attention to detail
- Professional and well presented
- Able to work independently when required while also contributing positively to the wider team
- Confident using email, CRM and booking systems
- Reliable and consistently available on both Saturdays and Sundays

Previous experience in wedding or venue sales, tourism, tour guiding, events, hotels, restaurants, hospitality, real estate, luxury retail or another customer-focused sales environment would be highly regarded.





You don’t necessarily need to have worked in weddings or as a tour guide before. Personality is incredibly important to us. If you’re an exceptional communicator who loves people, enjoys telling a story and can make guests feel immediately welcome, we’d love to hear from you.

What we offer

- Opportunity to participate in a team bonus pool, rewarding strong sales performance and the overall success of the business
- Consistent Saturday and Sunday work
- A varied role combining wedding sales, venue tours and guest experiences
- Opportunity for additional hours during busy periods, showcases and special events
- The chance to work across some of the Tweed Hinterland’s most beautiful wedding, dining and accommodation properties
- A role where no two weekends are quite the same
- The opportunity to become a knowledgeable ambassador for The Hinterland Collection and the Tweed Hinterland
- The opportunity to be part of a collaborative team across a diverse and growing collection of businesses

About The Hinterland Collection

The Hinterland Collection brings together a distinctive collection of wedding, accommodation, dining and tourism experiences across the beautiful Tweed Hinterland.

Our collection includes Summergrove Estate, Elysian Hills, Potager - A Kitchen Garden, Cascade Springs and Bellingdale Farm, each with its own character and offering.

From weddings and romantic escapes to garden tours, dining and nature-based experiences, our focus is on creating memorable experiences with genuine, personal hospitality.

Hours

This is a casual weekend position, with regular work on Saturdays and Sundays.

Weekend availability is essential, as these are key days for wedding venue inspections and guest experiences.

There may also be opportunities for additional hours during busy periods, wedding showcases, events and tourism experiences.

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📌 Casual Wedding Sales & Enquiries Officer – Weekends (City of Gold Coast)
🏢 The Hinterland Collection group
📍 City of Gold Coast