DuluxGroup in Australia is seeking a Contact Centre Platform Specialist to keep our customer engagement platforms reliable while shaping a future CCaaS setting. You will translate business needs into practical configurations across routing, workflows, case management and omnichannel service, working with multiple teams and external vendors.
Ideal candidates have experience configuring or supporting contact centre platforms, strong knowledge of routing, IVR and AI-enabled workflows, and solid
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📌 CCaaS Platform Architect | Contact Center Optimizer (City of Canterbury-Bankstown)
🏢 SmartRecruiters
📍 City of Canterbury-Bankstown
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