The New Royal Hotel Rubyvale is seeking a dedicated Accommodation and Hospitality Manager to oversee the delivery of core guest services, with responsibility for accommodation bookings, room readiness, housekeeping oversight, and front-of-house experience across day-to-day operations. This position plays a critical coordination role between the restaurant, housekeeping, and reception areas, ensuring that all guests receive consistently high levels of service across all touchpoints.
Key responsibilities
- Manage and oversee daily accommodation bookings and reservations systems
- Ensure timely check-ins, check-outs, and coordination of guest room preparation
- Ensure efficient use of property management systems for bookings and reporting
- Provide frontline support to guests on-site, assisting with inquiries and resolving service issues promptly
- Monitor guest feedback to continuously improve service standards
- Coordinate daily housekeeping schedules and room turnaround priorities
- Conduct routine inspections to ensure guest rooms meet hygiene and presentation standards
- Respond to guest inquiries,
feedback, and complaints in a timely and professional manner
- Assist with shift rosters, general staff direction, and task follow-upsEnsure compliance with health and safety regulations and general venue cleanliness
About you
- Advanced Diploma or Diploma Level Qualification, or 3 years of relevant experience may substitute for formal qualifications
- 2 years or more experience in hospitality, guest services, or accommodation operations
- Proven ability to coordinate small teams across cleaning, reception, and service roles
- Excellent communication skills and commitment to customer satisfaction
- Working knowledge of reservation systems, housekeeping protocols, and guest management practices
- Understanding of workplace hygiene and WHS requirements in hospitality
- Responsible Service of Alcohol Certificate
- Food Safety Supervisor Certificate
- Driver's License (C) with a valuable driving record
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📌 Accommodation and Hospitality Manager (Rubyvale)
🏢 CVOM
📍 Rubyvale