The roleThis role is responsible for delivering high-quality second-level technical support, managing incidents, problems and changes through ITIL-based service management processes, and providing expert advice on videoconferencing and audiovisual technologies. This is a role with a tangible statewide impact, supporting videoconferencing technology that connects healthcare services across Queensland and helps ensure clinicians and patients can access effective and reliable virtual care.This is a statewide operational role requiring regular travel to Queensland Health Hospital and Health Service facilities, including rural and remote locations. Travel may vary from single-day visits to deployments of a week or more, depending on operational requirements. The role also involves physical and hands-on work, including lifting and carrying equipment, working at heights, accessing ceiling spaces and confined areas, and safely using basic hand and power tools.The role offers a diverse mix of technical and operational activities, including technical room design, testing, configuration, installation and commissioning of Telehealth videoconferencing solutions, vendor and AV installer liaison, development of processes and procedures, technical problem-solving and continuous improvement of service delivery. The position provides the prospect to work with a broad range of technologies and stakeholders while contributing directly to the delivery and support of statewide Telehealth videoconference services.The successful applicant will have strong hands-on technical capability, excellent communication and customer service skills,



and the ability to work autonomously while managing competing priorities within a complex ICT environment.Why work with us?Work alongside passionate professionals in a supportive and inclusive environment that values people and prioritises employee success and wellbeing. This includesCompetitive salaries12.75% superannuation17.5% leave loadingEmployee wellbeingAccess to 24/7 confidential employee support providers and counsellors including for immediate family membersAdditional flexibility to support your work life balance including access to generous leave entitlements, such as purchased leave, domestic violence leave, reproductive health leave, cultural leave, study and examination leave.Professional developmentCareer progression with more than 300 diverse career pathways and career support to take you further!Access to a variety of programs and initiatives to support training and career growth.Grow your skills through hands-on experience and access to internal training opportunities and additional financial and leave benefits for approved external training and development.Our commitment to equity, diversity and inclusionAt Queensland Health, our work environment is inclusive and supportive, and we value our employees. We are an equal opportunity employer and encourage applications from people of all cultures, abilities and backgrounds.Our commitment to cultural safety, equity, diversity and inclusion means we understand some people may need changes to the recruitment process. If you need support during the recruitment process, such as meeting with the panel virtually instead of in person, please reach out to the hiring manager. We value diverse candidates and your need for adjustments will not affect our hiring decisions.Ready to apply?For further information on how to apply please review the attached Role Description.This work is licensed under a Creative Commons Attribution 3.0 Australia License.
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📌 Senior Technology Officer (Brisbane City)
🏢 Queensland Government
📍 Brisbane City