Senior Customer Experience Coach & Resolution Expert (Melbourne)

Senior Customer Experience Coach & Resolution Expert (Melbourne)

04 Oct
|
Transurban
|
Melbourne

04 Oct

Transurban

Melbourne

Transurban is seeking a Senior Customer Specialist Support Advisor to deliver specialist support and coaching to customer service teams, ensuring high-quality resolutions and exceptional customer experiences. You will provide expert support on escalated and complex enquiries, coach teams, monitor queues, and identify opportunities for process improvements to drive customer satisfaction.

The role emphasizes robust coaching, communication, and analytical skills to influence improvements across

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📌 Senior Customer Experience Coach & Resolution Expert (Melbourne)
🏢 Transurban
📍 Melbourne

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