Escalations Specialist – Customer Care Advocate (Melbourne)

Escalations Specialist – Customer Care Advocate (Melbourne)

04 Oct
|
CLA Trading Pty
|
Melbourne

04 Oct

CLA Trading Pty

Melbourne

Europcar Mobility Group is seeking a dedicated Escalations Agent for the Head Office in Tullamarine, Victoria. The role focuses on resolving complex customer queries while maintaining high levels of satisfaction and loyalty in a rapid-paced contact centre environment.

You will manage escalations, support with daily inbox tasks, and coordinate case allocation across the team, aiming to meet KPIs and improve processes.

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📌 Escalations Specialist – Customer Care Advocate (Melbourne)
🏢 CLA Trading Pty
📍 Melbourne

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