We are looking for a friendly and service-oriented Guest Experience Specialist to assist clients with planning details, reservations, questions, and service requests. The primary focus of this role is providing a positive experience through clear communication, careful coordination, and dependable follow-up.

This position is ideal for someone who enjoys working with people and takes pride in providing attentive and professional service.

Key Responsibilities

- Communicate with clients to understand their needs and preferences
- Research available accommodations, activities, transportation, and related services
- Assist with reservations and service coordination
- Provide confirmations, updates, and relevant information
- Assist with modifications and special requests
- Maintain organized client information and records
- Follow up on pending requests and upcoming arrangements
- Communicate with service providers when additional assistance is needed




- Help address questions and provide solutions throughout the client experience
- Maintain a high standard of professional service

Qualifications

- Excellent communication and interpersonal skills
- Strong customer-service mindset
- Good organization and attention to detail
- Comfortable researching information online
- Ability to manage multiple requests and priorities
- Comfortable using email and digital platforms
- Strong problem-solving and follow-up abilities
- Previous customer service, hospitality, reservations, or guest-service experience is helpful but not required

Position Highlights

- Fully work from home environment
- Comprehensive onboarding and training
- Access to professional resources and online systems

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📌 Guest Experience Specialist (Melbourne)
🏢 Alegria Travel Services
📍 Melbourne