Dispatch & Customer Service Coordinator

Melbourne, VIC
Full-Time | Day Shift
FMI Building Innovation – Glass Division

Keep things moving. Deliver great service. Be part of a growing, values-led business.

About Us

FMI Building Innovation is a leading manufacturer and supplier of high-performance glass and building solutions across Australia and New Zealand.

Our Melbourne-based Glass Plant is looking for a reliable Dispatch & Customer Service Coordinator to join our team.

If you enjoy staying organised, take pride in your work, and want to be part of a down-to-earth, supportive team — we’d love to hear from you.

About the Role

As our Dispatch & Customer Service Coordinator, you’ll play an important role in the smooth and efficient running of our day-to-day operations.

You’ll be a key link between our customers, warehouse, dispatch and delivery teams, helping ensure orders are booked, processed and dispatched accurately and on time.

This is a wide-ranging role combining customer service, administration and dispatch coordination. The role requires strong attention to detail, excellent communication skills and a calm, organised approach — particularly when things get busy.

Your duties will include:

- Managing site bookings and scheduling
- Booking in all inbound orders upon arrival and following up on any missing or delayed deliveries
- Coordinating customer deliveries and pickups
- Providing customer service support via email and telephone
- Cross-checking invoices for accuracy
- Providing backup support for the Dispatch Planner




- Identifying and flagging orders that are not ready for dispatch
- Assisting customers with pickups
- Scanning orders into the SPIL system
- Assisting with walk-in sales and customer enquiries
- Supporting the wider team with general dispatch and administrative duties as required

What You’ll Need

- Strong attention to detail and organisational skills
- Excellent communication and customer service skills
- Ability to manage multiple tasks and prioritise in a busy environment
- Good computer skills and confidence learning new systems
- A proactive approach to identifying and resolving issues
- Reliable, punctual and well organised
- Ability to work effectively as part of a team
- A positive, can-do attitude

Nice to have (but not essential):

- Previous experience in dispatch, logistics, warehousing and customer service experience
- Experience working in a manufacturing environment
- Experience with dispatch, order management or inventory systems
- Experience coordinating deliveries, pickups or bookings

What We Offer

- Full-time position with a well-established, trans-Tasman business
- A varied role where no two days are the same
- Down-to-earth, supportive and team-focused environment
- Opportunity to develop your skills across customer service, dispatch and operations
- Be part of a growing business supplying premium glass and building solutions

You must be based in Melbourne and have full Australian work rights to apply for this role.

No agency referrals, please.

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📌 Dispatch & Customer Service Coordinator (Melbourne)
🏢 FMI Building Innovation
📍 Melbourne